Job Description
Zoeller Pump Company (Est. 1939) is searching for a Product Support Specialist to join our Customer Experience Team. The Product Support Specialist will use application expertise with various pump products for job quotations, trouble shooting and effective problem solving. Applicants in search of tuition assistance are strongly encouraged to apply.
Responsibilities of the Customer Experience Agent:
- Provide first contact with internal/external customers for day to day product support duties, thru telephone, email, fax and USPS
- Provide technical assistance on products sold through Zoeller Pump Company
- Interact collectively with Sales, Manufacturing, wholesale representatives, specifying engineers, contractors, and end users of these products.
Requirements of the *Customer Experience Agent :*
- AS/BS Degree preferred but work experience/military will be considered if training is pertinent to job responsibilities
- Minimum of 2 years’ experience in a business environment, military or extensive hands on technical background
- Ability to relate to technical (mechanical and electrical) nature of the products Zoeller Pump manufactures and or distributes along with their applications
- Self-starter, with pleasant phone demeanor and the ability to handle all conversations in a clear, concise and professional manner
- Proficient in Microsoft Office applications preferred
College Tuition Reimbursement, $30k dependent scholarships, wellness program etc. Visit https://www.zoeller.com/en-na/
Job Type: Full-time
Pay: Hourly plus profit sharing plan
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Work Location: In person