Description:
About us:
Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:
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Accountability
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Continuous Improvement
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Inclusion
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Integrity
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Respect
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Teamwork
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Transparency
Job Description:
Calling all healthcare heroes with a passion for people and a knack for organization! As a Patient Service Representative, you're not just the first smile patients see – you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.
Duties include, but are not limited to:
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Answer all phone calls.
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Listen and return all voicemails left in front of office phones.
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Check-in new and existing patients and let the clinical staff know that the patient has arrived.
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Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
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Check out patients (collect payments, make next appointment)
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Handle questions and provide information to walk-in patients.
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(This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
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Maintain comm-log up to date with all necessary patient/parent communication information.
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Review the daily schedule of the clinic for any changes.
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Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
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Review for Bonding approvals
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Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
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Understand cancellation policy and reiterate it to patients.
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Print end of the day reports.
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Check collected payments against the report and check all credit card transactions.
Requirements:
Requirements:
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High school degree or GED equivalent
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3 years of customer service experience
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2 years of patient service experience
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Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
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Excellent problem solving and de-escalation skills.
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Excellent written and verbal communication skills
Working Hours/ Location:
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Monday – Wednesday 8:45am – 5:00pm
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Thursday 7:45am - 4:00pm
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Friday 6:45am – 3:00pm
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2 Saturdays per month
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Two 9:45am- 6:00pm Shifts per month
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13117 S. La Grand Road , Orland Park, IL 60462
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Travel availability to cover Burbank, Kedzie, Pilsen
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Bilingual - Polish, Arabic (Preferred)
Benefits (for our full-time employees)
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Paid Patient Service Representative Training
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Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
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Medical, Dental, Vision, and Life Insurance
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Short-Term Disability
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Employee Assistance Program
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Health Savings Account
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Dependent Care Account
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401(k) and matching
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Paid Time Off
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Identity Theft Protection - LifeLock
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MetLaw
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Pet Insurance
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Free and discounted Orthodontic Treatment
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Monthly Bonuses