Position: Network Operations Technicians
Duration: 12 months (extensions possible)
Pay Rate: $30-35/hr. (full-time hours each week)
Location: Ft. Worth, TX (50% on-site, 50% remote)
****Must be open to working different shifts. 24x7 Environment
Skills:
Top Details/Skills:
· Level 1 Support Network Tech
· CCNA certification is a plus
· SDWAN experience is a plus
· Dedicated customer support
· 24x7 Environment
· MPLS, BGP, OSPF
Telecom experience is a must.
We have multiple shifts available. The shifts are as follows:
Sunday – Wednesday 6 am -4 pm, 10 am- 8pm, 8 pm-6 am and
Wednesday- Saturday 6 am -4 pm, 10 am- 8pm, 8 pm-6 am.
Seeking a Tier 1 Network Controller who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.
50% onsite and will be long term. (Subjective to change at any time).
The Tier1 team is responsible for supporting the BNSF IP network and telecommunications infrastructure nationwide.
Responsibilities Include:
- Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
- Provide tier I support and escalate as needed
- Assist with managing incidents of all severity
o Severity 2 incidents include an MTTR goal of two hours
o Assist and/or lead outage bridges as needed
- Take inbound support calls from internal campus and field customers as needed
- Create incidents and tasks via ServiceNow; will also work with problem and change requests
- Record detailed and accurate customer and problem information in incidents
Requirements:
- Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed
- Service Now Incident Management
- Network Engineer job related experience
- Must be proficient typing
- Excellent written and verbal communications skills
- Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
- Strong troubleshooting skill; solid understanding of network fundamentals and concepts
Preferred Experience:
- Cisco CCNA and/or on the job experience managing and supporting Cisco technology
- SDWAN/Big Switch/Silver Peak
- Telecommunications, RF, Microwave, Wi-Fi
- Fast paced environment
- NOC Centric
Job Types: Full-time, Contract, Temp-to-hire
Pay: $30.00 - $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Application Question(s):
- Are the pay requirements in line with what you are looking for?
- Are you open to a Hybrid/remote schedule, 12 month contract position working 40 hours per week?
Experience:
- Network administration: 2 years (Preferred)
- SDWAN: 1 year (Preferred)
- Telecom/ISP: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person