If you are a proactive problem-solver with a passion for technology and a dedication to customer satisfaction, we encourage you to apply for this exciting opportunity.
Knowledge of the following:
Windows 10, 11
- Knowledge of Active Directory (Unlock accounts, assign groups)
- Experience and/or Knowledge performing equipment troubleshooting (Desktop, Laptops, Tablets, Printers, Scanners)
- Knowledge of an ITSM Tool to record and track incidents and service requests (preferably in Spiceworks)
- Experience and/or Knowledge of remote connection tools (examples: Splashtop, QuickAssist, Screenconnect, etc.)
- Basic experience with the different components of a data network (switches, routers, firewalls, etc.)
- Recommended certifications: CompTia A+, CompTia Network+
- Bachelor’s or Master’s degree in Computer Science or a related field
- Proficiency in popular coding languages including Python, Java and C++
- Be familiar with knowledge of the software development life cycle
- Strong problem-solving and communication skills
- Knowledge of Object-Relational Mapping frameworks
- Proficiency in MS SQL database queries, views, backup and restore
- Ability to learn quickly and work independently or as part of a team
Relevant tasks:
- Answers phone calls from users and establishes priorities to offer the services requested in the support area.
- Interview users to obtain information about the situations or problems they face to make a diagnosis and solve the problem.
- Determine if the problems are caused by handling the applications or with the computer and solve the problems.
- Investigates, analyzes and resolves complex incidents related to desktop operating systems (Windows 10+ and/or iOS) and applications installed on workstations.
- Install computers, applications, scanners and printers, among other peripherals.
- Install and configure applications.
- Trains users in the basic use of information systems
- Maintains a record of the services offered to users and implemented solutions. Documents assigned tasks in the IT service management system
- Adheres to incident management, service request satisfaction, and equipment configuration processes established.
- Meets personal and departmental user service satisfaction goals.
- Maintains and repairs computer equipment as necessary.
- Escalate situations that cannot be resolved to the corresponding IT group according to the affected system.
- Review monitoring system alerts and documents and notify the corresponding IT group according to the system.
- Inclination for scripting and database manipulation.
- Associate or bachelor’s degree in computer technology or similar
Job Type: Full-time
Pay: $67,000.00 - $74,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Education:
Experience:
- Help desk: 4 years (Required)
- Windows: 10 years (Required)
Language:
Ability to Commute:
- Corona, CA 92881 (Required)
Work Location: In person