Job Overview:
Join our team as a Front Desk Agent at a reputable hotel where you will be the first point of contact for guests, providing exceptional customer service and ensuring a positive guest experience.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services
- Assist with reservations and room assignments
- Process payments and maintain guest accounts
- Address guest concerns and resolve issues promptly
- Coordinate with other hotel departments to meet guest needs
Requirements:
- Experience in the hospitality industry, preferably in a hotel setting
- Proficiency in using front desk software and handling reservations
- Strong customer service and communication skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Multilingual or bilingual proficiency is a plus
- Knowledge of night audit procedures is advantageous
- Excellent guest relations skills and a friendly demeanor
Join our team and be part of a dynamic environment where your hospitality skills will shine!
Job Types: Full-time, Part-time
Pay: $17.00 - $18.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Parker, CO 80138 (Required)
Work Location: In person