The program serves primarily low income families dealing with issues such as chronic poverty, unemployment, access to education, immigration status, and domestic violence as well as serving formally homeless seniors in San Francisco.
Essential Duties and Responsibilities:
· Provide case management, home visit, and/or social service coordination for residents including crisis intervention, and client advocacy; maintain client documentation and required compliance records. Develop individual service plans in conjunction with the client, program and community resources.
· Observe client confidentiality & HIPAA protocols.
· Maintain program's standard of documentation of case management services; keep accurate records, files, correspondence & statistics in both written form and via data entry.
· Maintain a strength-based perspective.
· Treat others with respect and courtesy, striving for open and honest working relationships.
· Maintain high ethical standards when dealing with others.
· Demonstrate good judgment and common sense.
· Excellent communication, writing and analytic skills.
· Prepare reports and presentations of information as required. Serve as liaison/advocate with outside social and health agencies. Provide current information and referrals regarding services and community resources to residents and staff through case management, residents’ meetings and programs, and staff meetings
· Work in collaboration with other on-site staff to facilitate community relations, provide guidance and conflict resolution meetings when needed.
· Receive, prepare, and participate in weekly onsite Food Bank Distribution.
· Participate and attend meetings and trainings as assigned.
· Work with Program Coordinator to conduct activities and events for the residents . Evening hours are required to assist with some of these events. Workday hours will be adjusted for these occasions
· Other duties as assigned by your supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· BA or BS degree from an accredited college or university, preferably with a major in a behavioral science. MSW or MA preferred.
· Minimum 2 years case management experience working with diverse populations.
· Ability to work with individuals and families from diverse social and ethnic backgrounds who have low incomes and a history of homelessness.
· Ability to work independently, make effective decisions and utilize supervision as needed.
· Ability to work collaboratively in a team setting.
· Ability to multi-task and set priorities.
· Experience working with and sensitivity to issues affecting people recovering from the trauma of domestic violence, substance use, marginal housing/employment, and mental health concerns.
· Experience providing social services in a residential setting preferred.
· Experience working collaboratively with other agencies.
· Bi-Lingual (English/Spanish/Cantonese/Mandarin) preferred.
Job Types: Temporary, Full-time
Pay: $28.00 per hour
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- San Francisco, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Case management: 2 years (Preferred)
Language:
- Spanish, Cantonese or Mandarin (Preferred)
Work Location: In person