POSITION TITLE: Compliance Specialist
LOCATION: Springfield, IL
COMPANY PROFILE: ACES$ Financial Management Services is a division of MyCIL (the Northeast Pennsylvania Center for Independent Living). ACES$ provides payroll management solutions for persons with disabilities and their attendants.
Learn more at https://www.mycil.org/acess-financial-management-services.html
THE ROLE DEFINED: Reporting to the IL Associate Director of Annual Compliance, the Compliance Specialist will process live-in caregiver attestation applications, contact the population regarding application errors, enter approved applications in the internal database and file applications.
Estimated Percent of Time: 75%
- Process high volume of live-in caregiver applications.
- Handle high volume in an efficient and courteous manner.
- Accountable for maintaining 97% or higher call retrieval rate.
- Identify consumer needs, provide information and solutions or transfer to appropriate department or agency.
- Report abuse, neglect and/ or fraud immediately to your supervisor.
- Input consumer case notes into computer database every time contact is made.
- Stay abreast of changes in internal and external databases.
- Complete continuous trainings via webinars or in person.
- Work in a team environment to provide the highest quality service.
Estimated Percent of Time: 20%
- Notify consumers of errors on live-in caregiver applications in accordance with organizational procedure follow up as needed to ensure errors are rectified.
- Provide daily administrative support for the department.
- Respond to email and voicemail inquires within 24 hours.
- Greet office visitors and provide face-to-face assistance.
Estimated Percent of Time: 5%
- Other administrative duties, as necessary.
DESIRED EXPERIENCE AND SKILLS:
- Minimum high school diploma or General Education Degree (GED).
- Bachelor’s or Associates degree preferred.
- Bilingual in spanish preferred.
- Prior experience with disability and/or aging populations a plus.
- Service Coordination experience a plus.
- Customer Service experience is preferred.
- Excellent communication skills both oral and written.
- Superior organizational skills required.
DESIRED PERSONAL ATTRIBUTES:
- Ability to work independently on assigned tasks.
- Positive interpersonal skills required.
- Humility, passion, and emotional intelligence are prerequisites for success.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- Sedentary work: duties require exerting up to 10 lbs. of force occasionally (10-33% of time) and/or a minute amount of force frequently to lift, carry, push, and pull items such as files.
- May involve bending, reaching, stooping, and lifting on occasion.
- Works in a well-lit office area.
The above statements reflect the general duties considered necessary to describe the main functions of the position and shall not be considered as the detailed listing of all the job requirements that may be part of the position.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
- Are you willing to undergo a background check, in accordance with local law/regulations?
Work Location: Hybrid remote in Springfield, IL 62703