The qualified candidate will work on the Service Desk Team to provide on-demand support via phone, chat, or other methods. Responsibilities also include the following:
-
Handles a variety of intermediate to advanced technology-related support requests.- Provides application support, including installation, maintenance, licensing, and end-user training of several computer applications.
-
Demonstrates knowledge and proficiency in supporting Windows and Mac operating systems, Microsoft Office as well as Google’s GSuite products, and network troubleshooting LAN / WAN.
-
Must be an excellent problem solver.
-
Installs PC software, hardware, and cabling, including non-standard configurations, providing connectivity where necessary.
-
Promotes optimal workflow for service desk ticket resolutions.
-
Performs other duties as assigned.