Job Title: Care Coordinator
Overview:
The Care Coordinator is responsible for developing and providing care coordination services directly to Alopex clients’ patients. This position reports to the RN Supervisor in Operations.
Reports To:
RN Supervisor
Department:
Clinical
Job Description:
- Conduct a detailed review of EMR records.
- Develop and maintain individualized Care Plans for management of patients.
- Implement and coordinate all care management activities relating to patients across the continuum of care.
- Communicate with the patient’s clinical care team. Care management must be performed in a timely manner.
- Monitor patient progress toward desired outcomes through assessment and evaluation.
- Maintain accurate and detailed documentation related to medication, problems, goals, interventions, preventative care, etc.
- Conduct monthly care calls to the patients enrolled in the program.
- Address all needs/concerns including any follow up needed for patients.
- Educate patients on chronic conditions and reinforce the provider’s directions related to chronic conditions.
- Evaluate and address social determinants to health and begin to link community resources; then, enter them in the system.
- Evaluate/assess medical conditions and be able to identify and address changes in a clinically-appropriate manner.
- Adhere to all policies & procedure as outlined by Medicare and Shifox/Alopex
- Perform other duties as assigned.
Qualifications and Skills Required:
- Minimum of two (2) years’ experience providing patient-centered care.
- Experience working with electronic medical records.
- Ability to perform nursing assessments, problem identification, and care plan development.
- Adaptable to new technology – experience with computer documentation.
- Excellent time management skills.
- Ability to assess, evaluate, and problem solve patients’ conditions and concerns.
- Possess strong verbal and written communication skills.
- Detail-oriented and dedicated to accurate documentation.
- Dependable and reliable in achieving goals.
- Well versed in HIPAA privacy and security requirements.
- Must respect and commit to maintaining confidentiality of personal health information for all patients.
- Follow all company HIPAA compliance policies and procedures.
- Committed to adherence to the highest standards of personal and professional conduct.
- Ability to maintain a clam demeanor while working under pressure.
- Strong sense of ethics and dedication to working with the highest level of personal and professional integrity.
- Patient-focused with a passion for helping others.
- A natural educator who is adept at care giving and patient training.
- English (required)
- Spanish (preferred)
- Other (preferred)
License/Certification Required:
- RN (preferred) Current Compact Licensure (if state patients live in does not participate with compact licensing, will need to obtain state license)
- LPN (preferred) Current Compact Licensure (if state patients live in does not participate with compact licensing, will need to obtain state license)
- CMA (preferred) Active membership with AAMA
Work Location, Shift & Schedule
This position is remote (please see remote requirements below). Shifox/Alopex employees generally work Monday-Friday 8:00am-5:00pm or according to the business hours of your clients’ practices. If working part-time, you and the RN Supervisor will agree on a work schedule.
Remote Position Requirements:
- Reliable Internet – all programs used by Care Coordinators are internet based.
- PC or Laptop capable of running multiple internet programs at once.
- A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI).
Pay: Up to $55,000.00 per year
Benefits:
- 401(k)
- AD&D insurance
- Continuing education credits
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Schedule:
Work setting:
Experience:
- Nursing: 2 years (Required)
Shift availability:
Work Location: Remote