Technical Writer
Fremont/Bay Area
About Xponent Power
Xponent Power is a disruptive renewable energy company enabling widespread solar adoption in new markets that cannot be served by traditional solar solutions. We are currently looking for an exceptional leader to implement and manage our Customer Support and Installation Partner efforts. As a collaborative startup team member, you’ll play a key role in building exceptional systems and processes to meet current and future business plans as we grow our nationwide installation network.
Job Summary
Xponent Power is searching for an experienced technical writer to join our team and help take our client-focused services to new heights. The ideal candidate will have proven success in a highly technical field, such as renewable energy, computer science, or engineering. Also important in this role are an ability to evaluate and analyze complex information and a natural desire to help people understand it.
Objectives of this role
- Develop comprehensive documentation that meets organizational standards
- Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
- Write user-friendly content that meets the needs of target audience, turning insights into language for user success
- Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative methods for improvement
Responsibilities
- Research, outline, write, and edit content, working closely with various departments to understand project requirements
- Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
- Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
Required skills and qualifications
- Three or more years of experience as an effective technical writer
- Proven ability to quickly learn and understand complex subject matter
- Experience in writing documentation and procedure manuals for various audiences
- Superb written communication skills, with a keen eye for detail and ability to edit and proofread documents effectively
- Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
- Ability to handle multiple projects simultaneously
- Proven experience in technical writing
- Proficiency in using tools like Visio for diagram creation
- Excellent research abilities to gather technical information
Duties
- Communicate complex technical information in a clear and concise manner
- Utilize tools such as Visio for creating diagrams and illustrations
- Conduct research to gather information for documentation
- Write, edit, and proofread technical documents
- Collaborate with subject matter experts to ensure accuracy of content
Preferred skills and qualifications
- Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
- Firm understanding of SDLC (systems development lifecycle)
- Previous experience in renewable energy, specification writing or document control
- Professional certification (ex: Society for Technical Communication)
- Experience in using XML tools to create documentation
- Experience with SolidWorks Reader or other modeling tools preferred
- Willing to involve yourself and learn technical aspects of the role
- Experience with editing and proofreading technical content
- Familiarity with industry-specific terminology
- Knowledge of document management systems
Other
- Full-time position
- Subject to Background Check
- Opportunity to work in a fast-paced and dynamic environment
- Be part of a team that is passionate about innovation and excellence
- Make a significant impact on the company's success
Benefits
- Competitive salary and benefits package
- Health, Vision, and Dental Insurance
- Paid Time Off and Sick Days
- Paid Holidays
- 401k Program with company match
- Company Paid Group Life Insurance
- Long-Term and Short-Term Disability Insurance
- Casual Dress Code
EEO Disclaimer
Xponent Power is an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Type: Full-time
Pay: $106,158.00 - $110,783.00 per year
Benefits:
- 401(k)
- 401(k) 2% match
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Schedule:
Experience:
- Technical writing: 3 years (Preferred)
Ability to Commute:
Ability to Relocate:
- Fremont, CA: Relocate before starting work (Preferred)
Work Location: In person