Job Title: Service Business Development Center (BDC) Representative
Job Type: Full-time
Salary: $20.00 - $25.00 per hour
Overview: Culver City Chevrolet is seeking a highly motivated Service BDC Representative to join our team. The ideal candidate should possess excellent communication and customer service skills, as well as a proven track record in automotive sales, customer service, or call center environment. As a Service BDC Representative, you will be responsible for managing customer inquiries, scheduling service appointments, and ensuring customer satisfaction throughout the service process.
Responsibilities:
- Respond to all inbound customer inquiries via phone, email, or chat
- Schedule service appointments using the dealership's appointment scheduling system
- Confirm scheduled appointments with customers prior to their visit
- Follow up with customers after their visit to ensure satisfaction and promote future
service appointments
- Generate leads and appointments through outbound calls and marketing campaigns
- Meet or exceed monthly sales goals and customer satisfaction targets
- Maintain accurate and up-to-date customer records in the dealership's CRM system
- Collaborate with service advisors and technicians to ensure timely completion of service
work
- Adhere to dealership policies and procedures, including privacy and confidentiality
policies
- Participate in training and development programs to enhance knowledge and skills
Qualifications:
- High school diploma or equivalent required; some college coursework preferred
- 1-2 years of experience in automotive sales, customer service, or call center environment
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in computer applications
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Ability to work flexible hours, including evenings and weekends, as needed
Culver City Chevrolet is an equal opportunity employer and offers a competitive salary,
comprehensive benefits package, and opportunities for advancement. If you have a passion for
customer service and a drive for sales, we encourage you to apply for this exciting opportunity to
join our team as a Service BDC Representative.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Supplemental pay types:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Culver City, CA 90230 (Required)
Ability to Relocate:
- Culver City, CA 90230: Relocate before starting work (Required)
Work Location: In person