Position Title: Assistant Manager
Department: Retail
Reports to: Store Manager
Status: Non- Exempt
Job Summary:
The Assistant Manager is responsible for performing all daily operations, achieving personal sales goals, as well as the specific task of maintaining visual standards. They may also assist with store operational responsibilities and duties in the absence of the Store Manager when required.
Essential Duties and Responsibilities:
(Additional responsibilities and duties may be assigned at any time)
- Sales, Service, and Merchandising Requirements (85%)
- Meet or exceed the expectations based on the Retail Key Performance Indicator Ratings
- Supervise and motivate Sales Associates to drive sales
- Handle any and all customer service issues as needed with Store Manager guidance/approval
- Deliver exceptional customer service and lead by example when assisting clients
- Partner with the Store Manager with visual merchandising standards
- Maintain appearance standards of the sales floor by keeping it stocked, organized and merchandised
- Assist Store Manager in providing the Buying Department product feedback and requests
- Perform point of sale transactions including opening, closing, and manager functions
Operational Requirements (10%)
- Partner with Store Manager with communication to the Retail Operations Department
- Maintain all receipt, deposit and credit card documentation
- Maintain organization and neatness of cash wrap and stockroom
- Coordinate the daily cleaning of the entire store
- Respond to inter-company requests such as transfers and returns
- Utilize loss prevention procedures in order to minimize shrink
HR/Personnel Requirements (5%)
- Partner with Store Manager to ensure that each associate is fully trained in her/his position
- Uphold the Company dress code for all associates
- Partner with the Retail Operations or the Human Resources Departments to handle any and all personnel issues when the Store Manager is unavailable
- Assist Store Manager with associate evaluations (quarterly one-on-ones, 90-day reviews, common reviews) as required.
Qualifications and Other Requirements:
- 1 to 2 years of previous retail supervisor experience
- High School graduate or equivalent; college degree preferred
- Excellent verbal and written communication skills
- Excellent customer service, sales and clienteling skills
- Able to lead in a fast paced, team-oriented environment
- knowledge of PC applications
- Some experience with retail POS/inventory control systems
- Maintain positive team morale
- Maintain composure and professionalism under pressure while meeting multiple and sometimes competing deadlines
- Must be able to work a minimum of 32-40 hours per week full-time, including early mornings, evenings/nights, weekends, and/or holidays, as well as overtime as needed by management
- May be required to attend outside events, seminars, etc. as needed
Physical Demands/Working Conditions (Time spent standing, sitting, bending, lifting):
- Regularly required to stand, walk, talk, and hear
- Regularly required to lift and/or move up to 25 pounds
- Visions requirements: close vision, distant vision, as well as ability to adjust and focus
Direct Reports: N/A
Indirect Reports: Sales Associates
If you feel you are a good fit. Please email your resume to info@thehighnote.com with the subject “Assistant Manager Application”