JOB SUMMARY: Responsible for donor services functions which include greeting donors/guests, donor registration, cafe duties and associated clerical duties.
SCHEDULE: Part-time, variable schedule, able to cover donor center locations as well as mobile locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Exhibit exceptional customer service at all times.
- Greets and registers donors, instructs donors to complete appropriate paperwork and answer donor questions.
- Greets guests/contractors and contacts appropriate blood center personnel. Notifies appropriate CBC personnel of deliveries.
- As needed, performs donor registration activities at alternate fixed sites and mobile blood drives.
- As needed, performs café attendant duties.
- Monitors donors for any adverse post-donation reactions and summons assistance from the collection staff.
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Serves refreshments to donors. Replenishes the refreshments and cafe supplies. Maintains a clean, neat setting in the cafe, including any housekeeping tasks indicated.
- Monitors and submits supply order forms to purchasing agent on a timely basis.
- As directed, assists in training of new employees and volunteers.
- Encourages donors to schedule future donation appointments prior to their departing.
- Provides donors with information regarding the blood center, blood donation types and/or CBC programs, and informs donors of their donation level.
- Assists with clerical, reception tasks and any other duties as assigned.
- Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives. Maintains current level of job-related skills by attending inservice, training sessions and reading publications.
JOB QUALIFICATION REQUIREMENTS:
- This position requires excellent verbal and written communication skills and the ability to relate well with others.
- Strong, flexible interpersonal, data entry/computer skills.
- Must be attentive to detail and possess good follow through skills.
- Must maintain confidentiality of CBC and donor information.
- Must act in a professional manner.
- Employee may occasionally be required to lift objects or materials weighing up to 35 pounds.
What are you waiting for? Take the next step. Your work can matter — to you and the community. Apply today!
The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability