Job Summary:
Monitors assigned caseload of clients participating in a short-term life management program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.
Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.
Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.
Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.
Refers clients to appropriate Corps programs or other agencies based on clients needs and in accordance with their program plan.
Completes discharge plans of clients exiting the program; transfers file contents to non-active file; prepares card for follow-up mailing.
Attends community meetings with representatives of other agencies in order to educate them about the program; makes client referrals and maintain awareness of client's progress.
Develops and implements service plans and goals specific to children which include the basic nuclear family, the extended family and informal social support networks; maintains regular contact with clients and children in order to provide ongoing emotional support and follow up on goals.
Counsels clients and their children (occasionally under emergency or stressful situations); determines appropriate treatment, placement and/or referrals to other agencies.
Prepares and maintains client files documenting pertinent client information; prepares and maintains records of clients’ progress in files; completes assessment forms, monthly client statistics and progress notes; prepares and submits required reports required for family case work.
Plans, coordinates, and facilitates group and individual crisis intervention counseling sessions; plans group activities and focus; provides group participants with information offered by other community services; provides individual crisis counseling as needed; publicizes availability of group sessions; performs community education speeches.
Counsels clients and anonymous callers by telephone in emergency situations; provides information and referrals to appropriate community agencies.
Serves as liaison and/or client advocate with schools, legal, social, welfare, public safety and medical agencies.
Social Services Responsibilities (20%)
Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
Educates parent on required documents needed to enroll children in local schools/childcare; assists parent in obtaining necessary records; assists parent in enrollment process.
Assists clients in locating/securing affordable housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.
Prepares, completes and processes food, clothing and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.
Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.
Prepares and maintains client files documenting pertinent client information; prepares and maintains records of clients’ progress in files; completes assessment forms, monthly client statistics and progress notes; prepares and submits required reports required for family case work; enters pertinent information into the established Homeless Management Information System (HMIS).
Job Type: Full-time
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
Experience:
- Case management: 2 years (Preferred)
- Social work - shelter environment: 1 year (Preferred)
Language:
- English (Preferred)
- Spanish (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person