About us
Oram Hotels is a hospitality management company in the San Diego and Oceanside area. We are professional, agile and passionate about the opportunity to create a WOW! moment for our guest.
Our work environment includes:
- Modern office setting
- Growth opportunities
**Front Desk Supervisor**
*About Us*
At Oram Hotels, we are a leading hospitality management business in the San Diego and Oceanside area. We pride ourselves on being professional, innovative, and fast-paced. Our work environment offers a modern office setting, growth opportunities, and a focus on exceptional guest experiences.
*Overview*
We are currently seeking a dedicated Front Desk Supervisor to join our team. The ideal candidate will embody a warm and welcoming attitude, possess excellent phone etiquette, and have a passion for providing top-notch guest services.
*Responsibilities*
- Oversee front desk operations and ensure smooth check-in and check-out processes
- Manage phone systems efficiently and direct calls to the appropriate departments
- Provide exceptional hospitality by greeting guests warmly and addressing their inquiries promptly
- Handle guest requests, including luggage assistance and room delivery
- Conduct night audits as needed to review guest accounts and ensure accuracy
- Address any guest complaints or difficult situations with professionalism
- Collaborate with other hotel staff to maintain a high standard of service
- Ensure the reception area is clean, organized, and welcoming at all times
*Requirements*
- Previous experience in front desk or hospitality roles
- Proficiency in multilingual communication is a plus
- Knowledge of night audit procedures and hotel management systems
- Strong customer service skills with a focus on guest satisfaction
- Excellent verbal and written communication abilities
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Passion for the hospitality industry and a positive attitude towards guest interactions
Joining our team as a Front Desk Supervisor offers an exciting opportunity for career growth in the hospitality sector. If you are enthusiastic about providing exceptional guest experiences, possess the required skills, and thrive in a dynamic work environment, we invite you to apply today. Be part of our team at Oram Hotels where your dedication will be valued and rewarded. Apply now!
Job Type: Full-time
Pay: $23.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- San Diego, CA 92101 (Required)
Ability to Relocate:
- San Diego, CA 92101: Relocate before starting work (Required)
Work Location: In person