Duties and Responsibilities:
- High standards for excellence, integrity, and customer service
- Ability to work in a fast-paced environment
- Handle a high volume of phone calls, emails, and text messages all while delivering an excellent customer experience
- Ability to resolve conflict in a professional decisive manner
- Build strong, positive relationships with peers, technicians, sales professionals, and management
- Maintain a positive attitude and calmly respond to customer concerns
- Demonstrate strong attention to detail and accuracy while multitasking
- Display active listening and superior customer service skills for all customers
- Scheduling and routing Technicians appointments
- Notating detailed customer notes on accounts
- Any additional duties assigned by the manager
Requirements:
- 6+ months of customer service experience
- Strong interpersonal and customer service skills
- Strong verbal and written communication
- Multitasking and organizational skills
- Proficient with Microsoft Office
- Ability to type 60 WPM
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Dixon, IL 61021: Relocate before starting work (Required)
Work Location: Hybrid remote in Dixon, IL 61021