Responsibilities:
Customer Service:
- Review and edit customer-submitted descriptions into concise, objective formats.
- Communicate with customers via phone and email to gather crucial information for enhancing vehicle listings.
- Provide on-site customer support and web updates during live auction events.
Research:
- Source vehicle information from publications and websites to validate and enrich listings.
- Stay current with the latest industry trends and vehicle specifications.
Content Management:
- Execute daily updates to mecum.com for current and relevant content.
- Use Microsoft Excel and/or Google Sheets to organize vehicle run lists and manage collections.
Collaboration:
- Work closely with the customer service team and consignment agents to deliver an exceptional customer experience.
- Bring innovative ideas to the team by staying informed about industry trends and emerging technologies.
- Collaborate with presentation and marketing teams to ensure the accuracy of promotional materials.
Requirements:
- Experience in Automotive History, Communications, Marketing, or a related field.
- 2+ years of customer service experience, preferably in the car market
- Excellent grammar, verbal, and written communication skills.
- Strong project management skills with the ability to handle multiple tasks simultaneously.
- Proficiency in Google Workspace and Microsoft Office.
- Passion and knowledge of the automotive industry.
- Travel will be required to several auction events per year
Preferred:
- Familiarity with the Salesforce CRM system is a plus.
- Strong automotive passion and knowledge
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Education:
Experience:
- Classic Car Knowledge: 5 years (Required)
- Writing skills: 3 years (Required)
Ability to Relocate:
- Walworth, WI 53184: Relocate before starting work (Required)
Willingness to travel:
Work Location: Hybrid remote in Walworth, WI 53184