Location: ERB Industries, Inc.
Job Type: Full-time
Pay Range: $17.50 - $18.00 per hour
8-hour shift
Day shift
Monday to Friday
In-person/Office
1 year
ERB Industries, Inc., is seeking a Customer Service Representative with experience in a printing environment. The ideal candidate should possess strong customer service skills, knowledge of pad print operations, and experience in print layout/design. This role requires close collaboration with multiple departments and team members at all levels of the organization, along with strong organizational skills. Being multilingual in Spanish and French (primarily Spanish) would be a plus, but the other requirements are pertinent.
All FT employees are eligible for our benefits package that includes a 401(k) plan and paid vacation/sick time.
Customer Service
Order Management
Design/Prepress
Sales Support
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Provide excellent customer service and communication (both written and verbal).
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Answer phones, respond to emails, and work directly with customers.
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Utilize graphic design and prepress capabilities quickly and efficiently.
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Multi-task while maintaining quality and accuracy.
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Follow processes and procedures accurately.
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Support Sales Managers in their territories with customer orders.
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Talk and type simultaneously and accurately.
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Ability to lift up to 50lbs.
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Excellent customer service and communication skills.
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Experience in graphic design and prepress is a plus.
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Strong attention to detail and organizational skills.
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Proficient in basic office functions such as email, Word, and Excel.
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Experience in a printing environment is advantageous.
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Experience supporting Sales Managers with customer orders.
If you are a motivated individual with the required experience and skills, we encourage you to apply for this exciting opportunity to join our team at ERB Industries, Inc.