Summary:
Ensure that individuals entering the premises of the hotel/casino are checked for proper identification and dressed appropriately. Verify that all guests have a valid room key to access designated areas, adhering to operational and safety protocols. Provide a welcoming, safe, and enjoyable experience for all visitors, maintaining high standards of guest service and security. Consistently demonstrate prompt, courteous, and professional behavior when interacting with guests, vendors, and colleagues, following all safety procedures.
Essential Functions and Responsibilities:
- Ensure guests entering the Hotel/Casino lobbies are greeted
- Perform ID Checks at casino entrances
- Conduct checks for room keys when patrons attempt to enter the Hotel rooming areas
- Effectively communicate directions
- Keep work areas clean and presentable
- Create a pleasurable experience through small talk and casual conversation with guests
- Escort guests upon request to areas on property as appropriate
- Accurately answer guests’ questions regarding the property, special events, and other Golden Entertainment products and services
- Maintain familiarity with current life safety systems and emergency evacuation procedures, as well as procedures for handling uncooperative guests and potentially dangerous situations
- Consistently follow all operating, safety and emergency evacuation procedures
- Immediately notify Security Dispatch of any defective equipment and/or potential safety hazard(s) encountered
- Operate two-way hand held radio to communicate with Security Dispatch, Officers, and/or Supervision any issues or suspicious persons attempting to access the building or rooming areas
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned