About us
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
**Job Title:** Customer Support Specialist
**Job Summary:**
Tax Alchemy is a Tax & Accounting consulting company with a passion to assist clients reduce their overall tax bill legally. We're excited to hire a remote support agent with incredible communication skills who is eager to learn and be a part of a fun team.
Required Knowledge:
- Responding to inquiries: Answering customer questions via phone and email
- Troubleshooting Problems: Helping customers resolve issues with products and services
- Maintaining Records: Documenting interactions and updating customer profiles in CRM systems
- Gathering Feedback: Collecting and reporting Customer Feedback to improve products or services
- Escalating Issues: Scheduling and coordinating meetings and appointments
- Handling Incoming calls, emails and correspondence
- Supporting special projects or initiatives as directed
- Use slack and email as a main method of communication with clients.
Hrs Per week : Approximately 30-40 Hrs per Week subject to change
This position is for a CONTRACTOR or W2 position
Company Website : https://taxalchemy.com/
Tax Alchemy CEO Youtube Channel: https://www.youtube.com/@karltondennis
Job Types: Full-time, Part-time, Contract
Expected hours: No less than 25 per week
Work Location: Remote
If you are passionate about delivering exceptional customer service, possess strong communication skills, and enjoy working in a fast-paced environment, we encourage you to apply for the Customer Specialist position. Join our team and be part of a rewarding customer-centric environment where your skills are valued and opportunities for growth are available.
Job Types: Full-time, Part-time
Pay: $18.54 - $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Work from home
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: Remote