Family First Financial is an independent insurance agency that’s been helping Floridians find affordable and reliable insurance solutions for almost 20 years. Honesty, integrity, and professionalism are the cornerstones on which we’ve built lasting and meaningful relationships with our customers. As a growing company, we need a positive and strong communicator willing to continue building those relationships with both existing and new clients.
As a Customer Service Representative for Family First Financial, your interaction with our customers will help them feel like they’re a part of our family. Whether you’re helping them find new insurance, making changes to their current policies, or responding to their questions and concerns, your service will give our customers peace of mind and bring you fulfillment as you start, what we hope, is a life-long career at Family First Financial
At Family First Financial, we offer a very competitive starting salary. Please take a look at the other benefits we offer:
· PTO: We offer PTO
· Flexibility: As parent’s, children, and siblings, ourselves, we appreciate the importance of family and offer flexibility when duty calls!
· Education Reimbursement: We offer reimbursement for certain licenses & free continuing education for active licenses
· Culture: Our office is a warm, friendly, and positive place to work.
· Paid Training
· Commission: Family First Financial’s success is uniquely tied to your own; we offer a robust commission structure.
· Vesting: Opportunity to have an ownership stake in your success
· Growth: The opportunities to further your career and make a great living are only as limited as you make them
· Location: Easily accessible and conveniently located
· Dress: Business casual
Responsibilities:
- Assess customer needs and advise clients on coverage options.
- Provide quotes, prices, and required information promptly
- Develop and maintain professional relationships with customers
- Prepare and make policy changes
- Maintain strong knowledge of company products, pricing, and policy features
- Maintain knowledge of competitors and provide feedback
- Routine follow up with customers
- Answer phone promptly, professionally, and courteously
- Maintain appropriate records in agency management database, including client conversations
- Perform and complete tasks in a timely manner
- Organize and prioritize tasks
- Identify & offer insurance solutions to customers
Skills, qualifications, and experience:
- 1 Year customer service or sales experience
- Excellent customer service and interpersonal skills needed to work with customers
- Positive attitude and kind demeanor
- Ability to fluently speak and write in order to respond to questions and present information
- Ability to read, analyze, and interpret information
- Adept at multi-tasking, organization, & promptness
- Ability to problem solve and deal calmly in situations where limited standardization exists
- Self-motivated and teamwork-oriented
- Willing to offer clients new policies
- Able to add, subtract, multiply, divide and work with percentages
- Ability to carry out detailed oral or written instruction
- Willing to obtain Personal & Casualty Lines insurance license within 60 days of hire date (Assistance provided for licensing)
- Able to operate a keyboard, computer, printer, fax machine, scanner, and copier
- Familiar with Microsoft Word, Excel is preferred
- High School Diploma or AA Degree
- Valid drivers license and able to commute to office
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Do you have a Florida 2-20 General Lines Agent License, Florida 4-40 Licensed Customer Service Representative License, or a Florida 20-44 Personal Lines Agent License?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person