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This is a 12-hour position rotating from days to nights quarterly.
The duties of this position require a person to answer regular and 911 phone calls, operate a radio console, demonstrate proficiency in following established Okaloosa County Sheriff's Office communications protocol with personnel in the field, and have the ability to assist the public, deputies and other employees of the Sheriff's Office. Qualified applicants will be required to successfully pass a fingerprint scan, drug screen, call center test, interview, and background investigation.
Duties
Dispatches and monitors the status of deputies on patrol;
- Answers 911 calls and relays information in a timely manner;
- Receives non-emergency calls and provides information and/or assistance as quickly as possible;
- Must have knowledge of jurisdictional boundaries and transfer callers to other jurisdictions as necessary;
- Must have the ability to prioritize calls and must have the ability to multi-task;
- Must be able to process information received and ask appropriate follow-up questions;
- Must be able to handle high stress situations and calm hysterical callers;
- Monitors radio traffic;
- Obtains information from deputies for NCIC/FCIC checks;
- Requires regular and predictable attendance;
- Must be able to cooperatively work with coworkers and general public;
- Must be able to maintain a constant state of awareness and act in a safe manor;
- Must have the ability to follow directives and policies of the agency;
- Performs related duties as necessary.
Qualifications
- Must be at least 18 years old with a high school diploma, Florida General Education Development Test (GED), or Out-of-state GED, with transcript of test results.
- Valid Florida Driver's License if required to drive a Sheriff's Office vehicle.
- Must be able to operate computer, two-way radio, copier, fax and telephone.
- Must be able to work rotating shifts, weekends, holidays and overtime, scheduled and unscheduled.
- NCIC/FCIC certification and 911 certification required within 6 months of employment.
Job Type: Full-time
Pay: From $46,710.80 per year
Benefits:
- 401(k)
- 401(k) matching
- 457(b)
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Military leave
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
License/Certification:
- Florida Driver's License (Required)
- High School Diploma or GED? (Required)
Ability to Relocate:
- Okaloosa County, FL: Relocate before starting work (Required)
Work Location: On the road