Job Title: Client Services Representative
Location: Modesto/Salida CA
About Us: The team at Ceramic Garage and Quality Tint is a powerhouse that focuses on luxury window tint, vinyl wrap, and other premium automotive services all while building real life changing connections with our customers. We are looking for a Client services representative to ensure we are creating the right sales, the best products and the right services with the goal super serving our customers.
Job Overview: We are seeking a FULL-TIME/PART TIME motivated and dynamic Client Services Representative to join our team. This role is a hybrid function that encompasses customer service, sales, and office coordination. This job is
Key Responsibilities:
- Customer Service:
- Manage front desk operations, answer phones, and handle general inquiries.
- Schedule appointments and manage the appointment calendar.
- Process payments, handle refunds and exchanges, and manage the waiting room experience.
- Address customer complaints and resolve conflicts efficiently.
- Sales:
- Sell and upsell our five core services.
- Achieve sales targets and goals.
- Educate clients on our products and services to drive sales.
- Office Coordination:
- Communicate with the shop team regarding incoming and outgoing cars.
- Perform opening and closing procedures.
- Handle mail and deliveries.
- Maintain office supplies and ensure front desk cleanliness.
Key Characteristics:
- Driven and motivated with a growth mindset.
- Excellent organizational and time management skills.
- Willingness to wear multiple hats and adapt to varying tasks.
- Thrives in a fast-paced environment.
- Exceptional interpersonal skills; loves working with people and selling.
Qualifications:
- Minimum 1 year of sales experience.
- Minimum 1 year of customer service experience.
- BDR/SDR experience is a plus.
- References required.
Why Join Us
- Competitive pay based on experience.
- Opportunity to work in a dynamic and supportive team environment.
- Gain valuable experience in the automotive industry.
Compensation: $19 - $30/hourly (based on experience)
If you are a dedicated professional who excels in customer service, sales, and office coordination, we would love to hear from you. Apply today to join our team at Quality tint and Ceramic Garage
Job Types: Full-time, Part-time
Pay: $19.00 - $30.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
- Sales: 1 year (Required)
Ability to Commute:
- Salida, CA 95368 (Required)
Ability to Relocate:
- Salida, CA 95368: Relocate before starting work (Required)
Work Location: In person