Family Health Centers of San Diego (FHCSD) is looking for a Supervisor, Enhanced Care Management. The Supervisor of Program Services oversees day-to-day operations of specific programs/grants related to special population health engagement, counseling, case management, and health education services. In this role, job duties include managing direct and indirect reports, providing oversight of patient cases, tracking deliverables for assigned grants/programs, conducting data analysis and report writing, and providing support to Program Managers. May supervise 3 or more employees. The Supervisor of Program Services will also be responsible for building relationships with community partners and identifying new partners and new sites for providing services. In this role, the incumbent is expected to be flexible in fulfilling a variety of program roles for the day-to-day operations of specific programs/grants related to special population health engagement, counseling, case management and health education services for Family Health Centers of San Diego.
Responsibilities:
*Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
*Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
*Gathers, enters and analyzes data on programs, creating relevant and usable reports on program data and metrics. Consolidates data and produces relevant, meaningful, timely reports.
*Identifies, builds, and maintains relationships with community partners, identifying opportunities for new community sites and community partners.
*Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
*Performs other duties as assigned.
*Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates. Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery. May have a small case load of high-need clients or provide one-on-one services with clients.
*Provides support to Program Manager, assisting with daily operations, managing staffing schedules, calendaring, and liaising with community partners, especially in regards to staffing community events and sites.
*Provides/ensures staff receive all new hire and annual trainings on time.
*Tracks deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements.
Requirements:
* 3 years of work experience providing human services to high risk, medically underserved, or relevant community health populations required.
* Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required. Master's degree in relevant field preferred.
* Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
*For the AOD Services Department (159) Only: Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training required.
*For the AOD Services Department (159) Only: Valid certification from a California State Substance Use Disorders (SUD) Services certifying agency required.
* Ability and means to travel as needed in a timely manner within San Diego County. DRIVER REQUIREMENTS: Requires an active Class C California driver's license, proof of liability insurance at $100,000, on vehicle used. No more than 2 points in past 12 months; No suspensions in last 2 years for moving violations; No DUI, reckless or felony Driving within 5 years. No license revocation in 7 years.
*Ability to work well in both a team-based environment and independently.
*Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
*Bilingual in English/Spanish preferred.
*Demonstrated ability to be culturally sensitive and respect diversity.
*Demonstrated project management and oversight skills.
*Knowledge of supervisory practices and techniques, including performance management and employee development.
*Strong analytical and problem solving skills.
*Strong interpersonal and customer service skills.
*Strong written and verbal communication skills.
Rewards:
- Job type: Regular Full Time
- Competitive Salary with Excellent Benefits
- Retirement Plan with Employer Match
- Paid Time Off, Extended Sick Leave and Paid Holidays
- Medical/Dental/Vision/FSA/Life Insurance
- Employee Discounts and Wellness Programs
FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.
Job Type: Full-time
Pay: $64,480.00 - $85,973.00 per year
Benefits:
- 401(k)
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Loan forgiveness
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Ability to Commute:
- El Cajon, CA 92020 (Required)
Work Location: In person