Tormach is seeking a highly motivated and technically competent Technical Presales Engineer to join our Sales and Marketing Department! The successful candidate will be responsible for providing technical information to customers considering a CNC machine purchase, assisting with the preparation and follow-up of sales quotes, and conducting demonstrations of these machines either in person or via Zoom in a low-pressure, non-commissioned, sales environment!
Tormach is a 100% employee owned, innovative CNC Machine Tool company, based in Madison, Wisconsin. We cater to the DIY, maker, entrepreneur, education, and professional markets, selling affordable CNC machines, tools and accessories. All products are engineered in our Madison, WI, headquarters!
WHAT YOU DO
YOU will part of our integral Sales team by performing these essential functions of the job:
- Meet and exceed personal and team sales orders goals
- Provide technical information to customers during the sales process, including preparation of detailed quotes for CNC machines
- Demonstrate Tormach's CNC machine capabilities both virtually via Zoom meetings, in-person at our Madison showroom, and occasional tradeshows following documented consult and demo processes and procedures
- Actively manage the sales pipeline and provide an exceptional buying experience for our customers while using a customer-centric approach
- Maintain showroom floor cleanliness by following documented processes and procedures
- Maintain home office or garage cleanliness while working remote
- Maintain a professional appearance and follow dress code at all times, both at home office and in the office showroom for customer video and in-person interactions that can come up last minute
- Respond and follow-up to technical inquiries from customers over the phone, email, and forum
- Collaborate with the Marketing and Ecommerce teams on content creation and sales process improvements
- Collaborate with Marketing and Product Development teams to gather customer feedback on potential improvements to better address the market
- Maintain technical and product knowledge through training and self-development
- Keep up to date with developments in CNC machining technology and industry trends
Have YOU got what it takes? Then we need you!!!
What You've Got
- Knowledge of CNC machining processes, applications, and operation, and troubleshooting
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts in a clear and concise manner
- Outgoing and approachable professional who loves helping and talking to people
- Comfortable on camera for consults and YouTube channel videos
- Ability to comprehend customer applications and recommend specific machines, tooling, and accessories that will meet or exceed customer expectations
- Willingness to learn, share knowledge and educate others
- Intellectual curiosity and interest in making things
- Ability to successfully multi-task as the role requires switching tasks during the day from answering phones, to replying to emails, running a demo part on a machine, and jumping on a video consult with customers of various industries and backgrounds
- Ability to work independently and thrive in an environment that's less structured than larger companies
- Ability to work in an environment that has a mix of standing and seating, with occasional lifting up to 75 pounds
- High School Diploma
Preference given to candidates with:
- Experience personally or professionally using Tormach machines
- Experience with Hubspot or equivalent CRM tools
- Experience in CAD, CAM, and conversational programing environments
- Experience in technical sales or customer service
*We are excellent at showing our team all facets of the business – learn and grow with us!!*
WHAT TORMACH HAS FOR YOU
- ESOP Shares!! DOE with A-mazing benefits
- Health with HRA, Dental, Vision, FSA, STD, LTD, Life, ESOP, Flexible, Remote, WFH Stipend, Anniversary Bonus, ESOP Lunches, & more!
Who is Tormach
Based in Madison, WI, Tormach is a growing entrepreneurial company! We are 100% employee-owned company and new hires are automatically enrolled in the ESOP program. We’re proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, national origin, veteran status, disability, or any other protected class.
Our story is all about helping people make things. We empower ideas. We make affordable machine tools and support them with top notch software, customer service and educational resources. We’re committed to being one of the top CNC equipment providers, serving research and development departments, prototyping shops, hobbyists, educational institutions, makerspaces and small production facilities.
Read more at: www.Tormach.com
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
Application Question(s):
- Required: please provide us with your salary requirements:
- Please confirm you are willing to take our Professional Employment Test/Assessment as part of our initial screening process!
Education:
- High school or equivalent (Required)
Experience:
- CNC Machining: 1 year (Preferred)
- Sales/Presales: 1 year (Preferred)
Willingness to travel:
Work Location: Hybrid remote in Madison, WI 53718