Valley Cabinet Inc. is a family-owned and operated company providing the finest quality custom wood cabinetry. Our state-of-the-art manufacturing facility is where quality workmanship is a way of life. We transform select hardwoods from around the country into quality cabinetry for homes, offices and businesses.
Valley Cabinet is seeking a Customer Service Representative for our Seville Division to join our team today!
As a Valley Cabinet team member, you’ll enjoy:
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Health, Dental, Vision & Life Benefits
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Career Growth & Opportunities for Advancement
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Continual Pay Rate Increases 1st Year of Employment
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Bonuses, Paid Time Off & Paid Holidays Off
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401(k) + Company Contribution
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Onsite Nurse
Job Title: SEV Customer Service Representative
Work Location: De Pere Location
Division/Department: Seville
Reports To: Showroom Manager
Position Summary: Provide service to our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders.
Essential Duties and Responsibilities:
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Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries.
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Complete the full order process which includes: adjustments, changes, custom modifications and pricing.
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Create drawing using Cabinet Vison for custom cabinets.
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Verifying order items, delivery dates, and assure proper invoicing.
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Build professional relationship with Dealers, Designers, and Sales Representative.
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Complete, maintain, and process paperwork and records.
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Be responsive in a timely manner.
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Communicate in a clear, easy to understand way.
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Other duties as assigned.
Education and/or Work Experience Requirements:
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Experience in the cabinet industry and/or using cabinet design software would be a plus
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3-5 year of experience working in an office environment.
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Strong technical aptitude
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Confident
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Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity.
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Strong organizational and time management skills.
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Ability to work independently.
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Expert in Microsoft office.
Physical Requirements:
Ability to perform the essential functions of the position including, but not be limited to the following:
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Office environment – use of office equipment including computer, telephone, copier/printer.
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Ability to sit at a computer for an extended period.
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Use hands to finger, handle, or feel; reach with hands and arms.
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Frequently required to walk.
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Frequently stand, walk, stoop, kneel, crouch, or crawl.
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Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
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Hearing and vision to normal range.
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Moderate noise.
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Verbal communication.
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Continuous contact with co-workers and public.
Equal Opportunity Employer. This employer uses E-Verify.