Description
The Operations Manager will participate to plan, implement, manage and evaluate division/service activities for Children's National Medical Center in accordance with accepted national standards and administrative policies.
Qualifications
Minimum Education
Bachelor's Degree (Required)
Master's Degree (Preferred)
Minimum Work Experience
5 years Related and progressive experience (Required)
3 years Program/operations functional management or management/supervisory experience (Required)
3 years Experience in writing/ communications, healthcare administration and non-profit management (Preferred)
Required Skills/Knowledge
Familiarity and experience with electronic database research tools, including use of the Internet.
Understanding of management information systems and technology is helpful.
Full command of Microsoft Word, Excel and/or similar software applications.
Functional Accountabilities
Program/Division Administration and Implementation
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Implement strategic plan through management of day-to-day operations of division/ service area; troubleshoot operational issues and develop action plan to resolve
- Collaborate with Center Director on significant operational issues/barriers.
- Assist Center Director in development, implementation and evaluation of division services, programs, policies and procedures, and performance standards to achieve divisional goals.
- Develop and implement systems to monitor and improve performance and service quality.
Budget and Financial Management
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Prepare documentation and projections to support the divisional operating and capital budget planning process
- Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care
- Implement actions to facilitate meeting budget requirements and administer division/program within budgetary guidelines
- Monitor monthly performance reports and budget variances and resolve discrepancies as needed.
- Evaluate reimbursement and denial trends and develop and implement action plans to address issues.
Program Evaluation & Enhancement
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Assist in the development, evaluation and implementation of new ventures, services and partnerships.
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Work with the Center Director to develop evaluation tools to measure each aspect of clinical delivery.
Grants Management
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Identify new sources of funding and write template proposals.
- Assist Foundation to prepare grant reports two weeks prior to due date, include expense report/statements for director's edit and approval.
- Monitor monthly special purpose funds performance reports and resolve discrepancies as needed.
Human Resources Management
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Collaborate with Center Director in all hiring and disciplinary actions.
- Ensure all personnel records are complete and annual reviews are completed in a timely fashion.
- Ensure all personnel are in compliance with Occupational Health requirements.
- Ensure all clinical personnel are in compliance with the Medical Staff Office.
- Ensure training and competency of all administrative staff with documentation as required by JCAHO standards.
- Manage all employee grievances, worker’s compensation, or occupational health concerns in collaboration with the director and the appropriate CNMC department.
Community Outreach
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Collaborate with Government and Community Affairs department to promote community events.
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Serve as the liaison between CNMC and external stakeholders
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Ensure the availability of promotional items at community events.
Project Management
- Develop business plans for new programs, sites, or equipment.
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Create project plans with milestones, deliverables, and accountability assignments.
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Deliver projects on time and on budget.
Safety
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Speak up when team members appear to exhibit unsafe behavior or performance
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Continuously validate and verify information needed for decision making or documentation
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Stop in the face of uncertainty and takes time to resolve the situation
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Demonstrate accurate, clear and timely verbal and written communication
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Actively promote safety for patients, families, visitors and co-workers
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Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety
Primary Location: District of Columbia-Washington
Work Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010
Job: Management
Organization: COE Hospital-Based Specliaties
Position Status: R (Regular) - FT - Full-Time
Shift: Day
Work Schedule: 8:30am to 5:00pm
Job Posting: Jul 5, 2024, 12:19:17 PM
Full-Time Salary Range: 85404.8 - 142334.4