Job Title: Support Engineer
Duration: Long Term
Location: Remote (PST hours)
Rate: $ 24/hr on CTC
Primary/Main Skill: Skills needed – Dealership Management Systems experience in automobile/ automotive domain.
Qualification: BCA/ BSc Computer Science/ B.E / M.E Graduate
Key Responsibilities:
- 3+Yrs of working experience as a Support Engineer, Previous experience in application or product support.
- Good Written & Verbal Communication skills to interact with customers.
- Foundational knowledge in AWS cloud and Azure (Good to Have)
- Knowledge around automobile industry
- Knowledge around CRM (hands on prior experience)
- High level understanding on product features and understanding trends between issues and map it to features and data.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues in the application and manage.
- Refer to internal database or external resources to provide accurate tech solutions and understand Data Cleansing.
- Understanding of data issues Vs service issues and provide analysis to L2 team for resolution
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ability to understand the application both functionally and technically.
- Ensure all issues are properly logged and prioritize and manage several open issues at one time.
- Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals.
- Complete ticket management with escalation and service level reporting.
- Experience building and managing monitoring dashboards and service integration with monitoring tools.
- Should have hands-on experience on application monitoring tools and should be able to initiate remediation based early warnings
Jeyanthi Krishnan
Talent Acquisition Specialist
NIMIR CORPORATION.
jeyanthik@nimircorp.com
Job Type: Contract
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote