To qualify for an IT Specialist (APPSW), your qualifications must include:
Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
- Performs expert level skills in IT concepts, principles, and practices to plan, direct, and evaluate projects for Automated Information Systems (AIS)
- Applies analytical theories, principles, concepts, methods, and techniques related to mathematical and statistical analysis to formulate and conduct studies and analysis.
- Possesses extensive experience in test and evaluation techniques; large-scale software deployments; and system development life cycles.
- Plans and coordinates efforts of government and contractors involved in research and development (R&D), technology advancements, upgrades, design, and/or developmental engineering of enterprise systems.
- Experience in facilitating requirements gathering within one or more business functional areas to develop a comprehensive functional and technical specifications and manage changes to requirements.
- Experience in developing solutions utilizing Application Program Interfaces (APIs) and various low-code development tools such as ServiceNow, etc.
- Experience in establishing incremental implementation strategy and technical foundation in alignment with enterprise goals.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.