Job Overview:
As an Overnight Associate, you will play a crucial role in ensuring the highest level of guest satisfaction by coordinating front office activities to meet guest service standards and maximize room occupancy. Your primary responsibilities will include capturing sales through reservations and inquiries, conducting courtesy calls, processing guest transactions, and maintaining a clean and organized work area.
Duties:
- Demonstrate a strong commitment to providing exceptional experiences for guests and colleagues.
- Sell the value of the establishment to inquiries via phone and in person, aiming to convert them into reservations.
- Conduct courtesy calls within 20 minutes of guest check-in.
- Gather information from guests to identify potential sales leads and understand market segmentation.
- Process guest reservations, registrations, payments, and departures efficiently.
- Handle collection efforts for in-house balances and report potential liabilities to management.
- Balance cash, check, credit card, and ledger accounts accurately.
- Maintain a thorough understanding of the property management system.
- Keep work area, lobby, and Front Desk clean and organized daily.
- Respond promptly to guest requests to ensure satisfaction.
- Provide assistance to guests whenever needed.
- Comply with safety and security policies according to company standards.
- Cross-train in housekeeping and laundry areas for additional support as required.
- Perform competitive checks on other hotels in the area nightly.
- Educate competitors on using the establishment as an option for overflow guests.
Skills:
- Proficiency in stock management
- Experience with product demos
- Knowledge of technical sales and technology products
- Understanding of retail math principles
- Previous experience in appliance sales is a plus
- Strong customer service skills
- Ability to communicate effectively in multiple languages (multilingual/bilingual)
- Familiarity with wireless sales is advantageous
Requirements:
- High school diploma or equivalent; relevant experience is a bonus
- Ability to read, interpret documents, write reports, and speak effectively with customers or colleagues
- Basic mathematical skills including arithmetic calculations and interpreting graphs
- Strong reasoning ability to follow instructions and solve problems efficiently
Physical Demands:
While performing duties, you may be required to stand, walk, use hands for various tasks, talk or hear. Occasionally kneeling or lifting up to 50 pounds may be necessary. Specific vision abilities are required.
Work Environment:
You may work near moving parts or outdoors occasionally. Exposure to fumes or chemicals might occur. The noise level is typically moderate.
This position offers an opportunity to contribute significantly to guest satisfaction while developing skills in sales, customer service, and hospitality operations. If you are detail-oriented with excellent communication skills and enjoy working in a dynamic environment, we encourage you to apply for the Overnight Associate role.
Job Types: Full-time, Part-time
Pay: $16.00 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Night shift
- Overnight shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Skokie, IL 60077 (Required)
Ability to Relocate:
- Skokie, IL 60077: Relocate before starting work (Required)
Work Location: In person