Job Overview: We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out. Responsibilities: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Handle guest inquiries, requests, and complaints promptly and professionally - Provide information about hotel amenities, local attractions, and dining options - Process payments and maintain accurate records of guest transactions - Maintain the cleanliness and organization of the front desk area - Assist with reservations and room assignments - Collaborate with housekeeping and maintenance staff to ensure guest satisfaction - Upsell hotel services and amenities to enhance the guest experience Skills: - Cash handling experience - Basic math skills for processing payments and handling cash transactions - Strong sales skills, particularly in technology, electronics, jewelry, or technical products - Ability to demonstrate product features and conduct product demos - Bilingual proficiency is a plus - Excellent communication skills, both verbal and written - Ability to multitask in a fast-paced environment - Strong problem-solving skills to address guest concerns effectively Join our team as a Front Desk Agent and enjoy a rewarding career in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a positive work environment. Apply today to become part of our dedicated team!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
Ability to Relocate:
- York, PA 17402: Relocate before starting work (Required)
Work Location: In person