About the Company
Wagner-Meinert (WMI) is an industrial refrigeration, food process, and mechanical contracting company headquartered in Fort Wayne, Indiana with expanding branch operations, which presently include Michigan, Ohio, Tennessee, Florida, and Arkansas. Specializing in industrial ammonia refrigeration systems requires an extensive amount of experience and technical education. WMI has developed a high degree of customer loyalty due to its ability to provide the "personal service" required to meet the comprehensive needs of its clients.
Job Summary
Wagner-Meinert is looking for a Product Support Specialist to join the team in our Fort Wayne, Indiana home office. The individual in this role will work with the IT Director and Business Systems Analyst to support end users of our Microsoft Dynamics GP ERP system and the third-party applications and reporting infrastructure.
Essential Duties and Responsibilities
- Troubleshoot issues with current processes and work with the development team to implement long-term solutions
- Work with end users with a focus on our Service group in support of Microsoft 365 applications
- Participate in the implementation of new processes and procedures for the Service group
- Be able to clearly communication technology and workflow changes to a variety of team members
- Complete tasks as requested by business systems analyst while protecting the integrity of the ERP system
Qualifications & Desired Experience
- Troubleshooting skills
- Strong and effective communication
- Networks and Microsoft products experience
- Advanced knowledge of Excel and experience with Excel functions
- At least three years of experience creating reports, dashboards, and tools for analytics
- Knowledge of Microsoft Dynamics GP is a plus
- Knowledge of Microsoft Power Platform is a plus
Salary and Benefits
We offer a competitive salary based on experience, and benefits include a 401(k) program with company match, employer sponsored health insurance, paid holidays, and paid vacation time.
What Sets Us Apart?
It’s our culture. We constantly strive to distinguish ourselves through extensive reinvestment into our highly skilled staff. Our team members are our single greatest asset. There is no “I” at Wagner-Meinert, only “we,” and we are a team with a common goal. The value our team brings to each client and to every project is the foundation for our growth and the reason behind our extremely high rate of repeat business. Many companies can offer salaries, benefits, etc., but few can do it and provide each employee with the culture and team environment available at Wagner-Meinert.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person