*WHY WORK FOR VALEN
NO*
A career in Maison Valen
no is you
- hance
- grow in a reali
- where business a
- creativity meet a
- thrive in an inclusive, a
- open-minded comm
- ty.
*WHAT WE
- IEVE IN*
Mai
- Valentino belie
- in a colleague-
entric approach, wher
and beha
- rs as indivi
- ls are the se
- t of our success
- a community. Each
alentino colleague is cr
ial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
*WHO ARE WE LOOKING FOR*
A Bilingual ( Mandrian speaking preferrably) Client Advisor for our Boutique located in Valley Fair Mall . The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals. This role is based salary plus commission.
*Client Centric Activities:*
* Strong product knowledge
* Master the Client Journey
* Create strong client relationships.
* Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
* Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
* Focus on development and retention of existing clients, recruitment of new and potential ones.
* Engage the client through every selling opportunity - walk in, private appointment, phone consignments.
* Actively participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine.
* Escalates any client issues to Team Manager (if applicable) or Store Manager/Director
*Merchandise and Visuals:*
* Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
* Ensure product maintenance, replenishment on the floor.
* Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
* Respect administration and operations procedures.
* Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
*Operations:*
* Knowledge and understanding of company policies and procedures.
* Ability to use POS system to perform all client transactions.
* Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
*Requirements*
* Min 2 years of experience in similar role in luxury retail industry
* Proven track record in sales
* Excellent knowledge in product and client journey
* Must be a team player.
* Excellent organizational and follow up and time management skills.
* Demonstrates confidence and ability to develop relationships with clients, team and the business.
* Clear and concise communication skills – verbal and written.
*HOW WE ARE*
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Compensation package:
* Commission pay
Schedule:
* 8 hour shift
* Evening shift
* Monday to Friday
* Weekends as needed
Work Location: In person