Duties & Responsibilities:
Technical Expertise –
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Mechanical aptitude
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3-5 years alarm security experience preferred
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Install and service DMP alarm panels
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CCTV experience
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Access Control experience
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Basic computer skills including experience with
Service
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Perform preventive maintenance inspections and service
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Insure that documentation is properly completed and submitted
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Assist other technicians as needed
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Request and share technical knowledge
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Escalate and resolve issues when appropriate
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Recognize recurring trips to same site for the same issue and report to management
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Minimize number of trips to the site to resolve the issue
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Access part needed before going if possible
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Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.
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Performs upgrades and additions to systems in order to increase functionality and usability.
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Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.
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Coordinates with administration for the purpose of completing projects/work orders efficiently.
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Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
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Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.
Operations
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Maintain and control inventory
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List parts accurately and timely on work orders
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Keep truck stock by being proactive in replenishing
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Anticipate parts required to meet or exceed goals.
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Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
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Report inventory on truck monthly
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Communications
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Respond to all phone calls from other SCI personnel within four hours
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Respond to all emails within 24 hours
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Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
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Time Keeping
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Accurate reporting of dispatch, arrival and completion times
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Recognize that this data is analyzed and some customers receive reports based on response and resolution
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Input and categorize time not spent on work orders accurately
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Submit your time via Remote Tech every week no later than 9 a.m. Saturday.
Other
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Maintain Security License by adhering to annual continuing education requirements
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Ability to pass criminal background check and drug screen test
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Valid Driver’s License and insurance
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Report any moving traffic violations or accidents immediately
Essential job-related skills required:
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Maintaining confidentiality of work related information and materials.
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Effective organization and planning skills.
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Customer Service
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Strong customer service skills
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Effective communication and interpersonal skills, including tact and diplomacy.
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Ability to perform with bank personnel present and occasionally under pressure
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Good judgment in what is appropriate to say and do
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Instruct Bank personnel in use of equipment
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Professional appearance and demeanor
Special physical or mental skills required:
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Ability to multi-task and time management skills
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Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
Active Listening - - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Ability to understand and follow instructions precisely
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Ability to manage high stress situations in a calm manner.
Working conditions under which the job is performed:
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Loud environment with multiple distractions at any given time.
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Work is performed within extreme temperature ranges.
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