```Job Overview```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
```Responsibilities```
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, returns, and exchanges
- Process customer payments and update account information
- Resolve customer complaints or issues in a professional and efficient manner
- Perform data entry tasks to update customer records
- Make outbound calls to follow up on customer inquiries or requests
- Utilize phone etiquette skills to ensure positive customer interactions
- Identify opportunities for upselling or cross-selling products to customers
```Requirements```
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities with the ability to analyze situations and provide effective solutions
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry and computer skills
- Sales experience is a plus
- Fluency in multiple languages is an asset
- Must be fluent in English
If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply today!
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Louisville, KY 40214: Relocate before starting work (Required)
Work Location: In person