JOB TITLE: Bank Helpdesk Support Analyst
REPORT TO: SVP IT Manager
DEPARTMENT: Information Technology/Operations
Job Summary: The Bank Helpdesk Support Analyst will provide exceptional Tier 1 end-user support to employees bank-wide on computers, peripherals, phones, the core banking system, MS Office applications, and other software.
Key Responsibilities:
· Provide timely and effective technical support to bank staff experiencing issues with banking applications.
· Respond to user inquires via phone, email and ticketing system, diagnosing problems and offering solutions.
· Escalate complex issues to senior support staff or vendors as needed.
· Guide users through application functionalities and features.
· Generating sign ins for new hires during the onboarding process
· Assist in maintaining accurate documentation of support processes and bank system help desk ticketing.
· Participate in projects as assigned.
· Adhere to all bank policies and procedures, including security protocols.
Qualifications:
Experience: 1-2 years of experience in help desk support or related banking experience.
Technical Skills
- Strong understanding of banking applications and systems.
- Experience with relevant operating systems, MS Exchange console is a plus.
· Familiarity with FISERV, Sageworks or other digital solutions is a plus.
Problem-Solving Skills: Excellent analytical and problem-solving skills, with the ability to think and collaborate to find solutions for employee issues.
Communication Skills: Strong communication skills, both written and verbal, with the ability to explain technical information clearly to non-technical users.
Customer Service: A customer-centric attitude and a dedication to providing exceptional support to bank employees.
Teamwork: Ability to work effectively within a team and collaborate with various departments.
Organizational Skills: Strong organizational skills and attention to detail, with the ability to manage
multiple tasks and prioritize effectively.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Experience level:
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- Are you able to lift at least 50lbs?
Experience:
- Help desk: 2 years (Required)
- Banking: 2 years (Preferred)
Ability to Relocate:
- Oklahoma City, OK: Relocate before starting work (Required)
Work Location: In person