Job Title: Digital Sales and Customer Experience Specialist
Company: Easterns Automotive Group
Location: Sterling, VA
Easterns Automotive Group is actively seeking a tech-savvy and dedicated Digital Sales and Customer Experience Specialist. As a leading multi-location certified pre-owned automotive retailer, we are committed to unparalleled customer experiences, both digitally and in-store. Our aim is to be the go-to destination for automotive purchases in the DC and Baltimore metro areas.
Benefits:
When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes:
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Health & Dental Insurance: Ensuring the well-being of you and your family.
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Vision Insurance: Taking care of your eye health.
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Life & Disability Insurance: Providing financial security for you and your loved ones.
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Health Savings Account: Additional flexibility for your health care needs.
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401(k) Matching: Contributing to secure your financial future.
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Paid Time Off & Parental Leave: Because we know life happens.
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Flexible Schedule: Balancing your work and personal life.
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Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development.
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Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation.
Responsibilities:
As a Digital Sales and Customer Experience Specialist, you will:
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Consultative Digital Selling: Serve as a trusted advisor, providing specialized information about our range of vehicles through digital channels.
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Customer Relationship Building: Use your digital communication skills to convert online interactions into lasting customer relationships.
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Digital Troubleshooting: Proactively solve any challenges customers face in the online purchasing process.
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Follow-Ups & Problem-Solving: Schedule regular digital interactions with customers while resolving issues effectively to uplift the customer experience.
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Team Collaboration: Collaborate with internal teams to achieve sales goals and maintain a positive, customer-focused digital atmosphere.
Qualifications:
Our ideal candidate will:
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Be Digitally Savvy: Comfortable and efficient in utilizing CRM tools and other digital platforms.
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Be Empathetic: Exceptional skills in listening to and understanding customer needs.
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Show Adaptability: Able to adapt quickly in a fast-paced, ever-changing digital sales environment.
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Demonstrate Ethical Practices: Uphold high standards of honesty and transparency.
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Be Highly Organized: Possess strong organizational skills to manage multiple tasks efficiently.
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Have a Passion for Cars: An enthusiasm for vehicles and a willingness to continually learn about our products.
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Fluency in English: Additional language skills, particularly in Spanish, are a significant plus.
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Educational Credentials: A Bachelor’s degree is an advantage.
Work Schedule:
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This is a full-time position.
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An 8-hour shift is required.
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Availability to work on weekends is required.
Compensation:
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The pay structure will be a Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year.
If you are driven by the ambition to transform the digital car-buying experience into something extraordinary, we welcome you to join Easterns Automotive Group. We are excited to integrate your unique perspective and energy into our dedicated team!