Description:
SEMG Medical Assistant Job Description
Certified Medical Assistant-1
Responsibilities
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Receive and direct phone calls, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients
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Performs a variety of patient care activities to assist physicians and nursing personnel
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Delivers quality customer service and maintains established quality control standards.
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Check-out patients, assist with referral processing, and arrange laboratory services
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Prepare patients for examination, take vitals, and record patients' health history
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Set-up EKG machines and other ancillary tests, administer injections and medications, and perform routine specimen collection and tests
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Prepare equipment and examination rooms, and clean instruments
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Assist physician with medical treatments, procedures, and exams
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Manage inventory of medical supplies and equip exam rooms with appropriate supplies
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Managing messages, prior authorizations, patient calls
Qualifications
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High school diploma or GED required; completion of an accredited medical assistant certification program at time of hire (w/certification), or within 90 days of employment
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Excellent interpersonal skills
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Maintains MA and CPR certifications (and actions required for recertifications) (CPR within 30 days of employment)
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Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
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Knowledge of medical terminology
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Must be detail-oriented and highly organized
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Firm grasp on medical practices, administrative processes, and organizational policies
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Knowledge of patient care and examination procedures
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Must be able to maintain confidentiality at all times
Certified Medical Assistant-2
Responsibilities
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Perform all responsibilities for MA-1
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Assist in training and evaluation of new hires
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Assist in inventory management process
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Pod leader responsibilities
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Assisting other MAs and providers in need
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Assisting MA-Team Lead as directed
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Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
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Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
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Assists with daily and monthly quality assurance reviews including emergency kit check off.
Certified Medical Assistant-3
Responsibilities
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Perform all responsibilities of MA-2
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Assist in re-evaluation and retraining process for MAs on PIP or other competency improvement plans
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Make sure early and late MA schedules are set
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Assist practice manager on clinical tasks as directed
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Maintain inventory of medical supplies – order, receiving, and returning
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Assist with patient complaints as needed
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Guide patients and clinical staff to the proper authority for any issues
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Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
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Manage and maintain ortho supply and medication samples closets
Certified Medical Assistant-Team Lead
Responsibilities
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Perform all responsibilities of MA-3
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Assist in the supervision of work and performance of clinic staff, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
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Assist with interviewing new MA candidates and providing input
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Oversee and train new and existing staff along with the clinic manager.
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Assist with intake and set-up for patient visits.
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Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services. Assist in providing on-going supervision to same staff.
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Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.
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Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
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Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
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Work with Manager to oversee dispensary logs and storage to maintain quality assurance.
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Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
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Assist with other administrative projects and tasks as needed.
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Assists with daily and monthly quality assurance reviews including emergency kit check off.
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Performs other duties as assigned by management.
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Team leads are the first chain in the management ladder.
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Arranges staff to best manage patient flow.
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Handles problems and complaints from staff members.
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Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.
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Team leads are responsible for their assigned MAs. Duties include ensuring MA tasks are completed and ensuring MA credentials are up to date (with Training and Education assistance).
Note: we do employee Non-Certified Medical Assistants; they are still required to have graduated from an accredited Medical Assistant program and to function at the same competency level as a CMA (tested upon hire and annually via competency assessments), non-certified medical assistants will be eligible for the annual merit program yet will have a lower pay range as compared to Certified Medical Assistants. To be promoted to the next level, certification is required.
Requirements:
Physical & Mental Requirements:
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Ability to lift up to 50 pounds
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Ability to push or pull heavy objects using up to 100 pounds of force
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Ability to stand for extended periods of time
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Ability to use fine motor skills to operate equipment and/or machinery
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Ability to receive and comprehend instructions verbally and/or in writing
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Ability to use logical reasoning for simple and complex problem solving
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Occasionally requires exposure to communicable diseases or bodily fluids