Overview:
We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Manager. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience for all visitors. If you have a passion for hospitality, excellent communication skills, and the ability to multitask in a fast-paced environment, we encourage you to apply.
Duties:
- Greet guests in a friendly and professional manner, ensuring a warm welcome upon arrival
- Check-in and check-out guests efficiently, providing accurate information about hotel amenities, policies, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Manage reservations and room assignments using our hotel management system
- Coordinate with housekeeping and maintenance staff to ensure rooms are clean and ready for occupancy
- Process payments, maintain accurate records, and balance cash drawers at the end of each shift
- Assist with training and supervising front desk staff to ensure exceptional customer service
- Maintain knowledge of current promotions, events, and special offers to provide accurate information to guests
- Utilize multilingual skills to assist international guests as needed
Requirements:
- Previous experience in a similar role within the hospitality industry is preferred
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and team members
- Strong problem-solving abilities and the capacity to handle difficult situations with professionalism and tact
- Proficiency in operating phone systems, computers, and other office equipment
- skills (English/Spanish) are highly desirable
- Knowledge of hotel operations and guest relations best practices
- Ability to work flexible hours including evenings, weekends, and holidays
We offer competitive compensation based on experience along with opportunities for career growth within our organization. If you are passionate about providing exceptional guest service in a dynamic environment, we would love to hear from you. Apply now!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 – 48 per week
Benefits:
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Every weekend
Work setting:
Work Location: In person