Job Description:
- Monitor teams assigned projects to insure they are completed on time.
- Able to execute all assigned projects quickly and efficiently with a sense of urgency.
- Responds to customer inquiries regarding technical issues and manage escalations.
- Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Zoom.
- Monitor Service Request support for HW, SW installations, moves, adds and etc. at clients site.
- Lead a team of desktop engineers in handling all operational / escalation issue and all incidents.
- Clear and strong customer focus and relationship
- Good interpersonal and communication skills
- Flexibility and ability to prioritize.
Ability to perform in adverse situations
- Strong knowledge of desktop/laptop hardwarea
- Good knowledge of Win 10, Win 11 & MS Office
- Knowledge of Mac OS is preferred.
- Understanding of daily operations and delivery processes
- Application / software installation and trouble shooting.
Knowledge / exposure on ticketing tools (Service Now)
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
Experience:
- Desktop support: 5 years (Preferred)
- Windows: 5 years (Preferred)
- Software troubleshooting: 5 years (Preferred)
Work Location: On the road