At AAA, your success is our success. What we can offer you:
Competitive starting salary , based on experience and location.
Paid Time Off accrual beginning day one + 8 Paid Holidays!
401(k) plan with a company match of up to 7%
Robust Healthcare Coverage including Medical, Dental and Vision Insurance, and Free Life Insurance
Flexible Spending Accounts for Dependent Care, Health Care and Medical Care.
Employee Assistance and Wellness Programs to promote work-life balance and be a guidance resource for Physical, Financial, Mindfulness and Community health.
Tuition reimbursement
Free AAA Premier Level Membership and Discounts
The primary duties of the Roadside Assistance Territory Manager are to:
Works closely with Roadside Assistance Operations. Evaluates facility performance and performs regular visits to each facility to ensure compliance with AAA standards. Investigates and resolves member complaints. Inspects facility and equipment to ensure compliance with AAA Club Alliance standards promoting the benefits of their relationship with AAA. Completes visit/inspection reports as required, and provides up-to-date facility information for the Club’s Dispatch System and other system(s) that may be used.
Provides RA facilities with guidance to improve efficiencies, reduce costs, and interacts with the Payments Department to investigate and make decisions to resolve any billing disputes with a contract facility. Provides direction, training, and counseling to contract facility personnel on AAA policies and procedures, AAA programs and customer service techniques.
Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards including, but not limited to, service delays, service driver demeanor, service charges, mechanical repairs and vehicle damage. May inspect vehicles in cases where members allege property damage, mechanical damage, improper repair or other complaints relating to RA service facilities.
Develops skills and proficiency to manage projects with minimal supervision, working with Automotive Solutions Management on the development of new programs or enhancements to current programs.
Analyzes performance gaps and service issues and reports findings to management, taking independent action as appropriate.
Utilizes most current recruitment tools and processes to recruit Roadside Assistance facilities to ensure each assigned territory is adequately serviced to respond to members' service requests in order to meet/exceed AAA Quality Standards.
Periodically reviews and explains financial information with facilities and provides an overall assessment of opportunities to improve customer service, profitability or use of presence on AAA provided web site(s).
Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation. Assists in the on-boarding of successful RA candidates after management approval. Respond to inquiries from interested facilities (RA) and outlines the appropriate program(s) to the owners. Will conduct equipment evaluation(s) to ensure standards can be met.
Responsible for protecting the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship.
What we are looking for:
AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Automotive