Associate, Customer Enablement
Purpose
The Associate Customer Enablement will be responsible for conducting demos, onboarding, implementation, training, and support for enterprise customers and strategic partners. The Associate, Customer Enablement will report directly to the Manager, Product & Customer Enablement, work closely with the internal executive team and stakeholders, and be the direct and primary contact for strategic partners and customers.
This role is agile in nature, with the opportunity for growth.
Job description
- Stay informed of product releases & provide enablement and communicate these changes to strategic partners and enterprise customers.
- Demonstrate a high level of product expertise and accurately answer product-related questions during prospect/customer evaluation of our platform.
- Be the go-to resource for our strategic partners to support them as they sell our product
- Stay current on the competitive landscape and train sales and customer success to differentiate and increase the perceived value of our unique features and content.
- Collaborate with cross-functional teams to support GTM strategy and product strategy
- Conduct compelling product demos that are specific to prospect/customer needs, goals, and unique scenarios.
- Train and enable customer-facing teams on product features and how to position those features successfully for maximum impact
- Proactively communicate customer feedback and offer solutions to improve/enhance the overall customer experience
- Contribute with customer support, as required, to help our team succeed
Success in this role is measured by
- Contribution to accelerated customer success, sales team, and corporate strategic partner, onboarding and ramp through effective training.
- Contribution to maintaining and improving sales cycle and sales closed-won rate
- Contribution to customer support escalation and interfacing with customers
- Achieving quarterly OKRs
- Customer onboarding and implementation efficiency and effectiveness
Skills and competencies needed to succeed
- Efficiency: Proven ability to process information and complete tasks quickly, and ensuring timely delivery of results.
- Written and Verbal Communication: Skilled in clearly and succinctly conveying complex ideas to various stakeholders.
- Advisory Expertise: Proven ability to act as a trusted advisor, providing strategic guidance and insightful solutions to clients and stakeholders, fostering strong relationships and driving successful outcomes.
- Critical Thinking: Highly adaptive and flexible, with a proven ability to respond effectively to the evolving needs of customers, partners, and other stakeholders.
- Stakeholder Management: Demonstrated proficiency in engaging and collaborating with a diverse range of internal and external stakeholders within an enterprise environment, ensuring alignment and achieving common objectives.
- Cross-Functional Collaboration: Demonstrated experience and willingness to work in a flat organization, effectively collaborating with diverse teams (Product, Sales, Marketing) to drive innovation and achieve shared goals.
- 5+ years of experience working within professional services or finance (e.g., M&A, valuation, accounting, consulting, IT) is preferred. Any role within the sector is viewed favorably.
- Experience with Microsoft Office (Excel, PowerPoint, Word), financial modeling, and financial data providers (e.g., FactSet, Capital IQ, Bloomberg), or other Office add-ins, is required.