The GWCCA is currently seeking a part-time Facility Operator to join our team. Our ideal candidate will demonstrate interest and expertise in performing duties not limited to receiving and routing calls, logging inquiries and campus maintenance incidents, prioritizing and dispatching work orders, communicating and interacting with both internal and external customers while providing exceptional and professional phone services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Operate computer-based software, telephone, two-way radios, and radio base station equipment
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Receive, log and dispatch work order calls promptly and effectively through the Campus Operations hotline.
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Perform as a point of information to the general public if/as needed
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Maintain an organized and productive workflow in accordance with departmental standard, and ensure the maximum efficiency is realized
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Create documents, presentations, reports, and other written communication using a variety of software systems and technology
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Project a professional image to represent the philosophy of the Georgia World Congress Center with emphasis on provided the highest level of customer services as deemed acceptable
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Must be willing and flexible to work irregular hours including weekends, holidays, nights
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Perform such other duties, functions, special projects and responsibilities as assigned
KNOWLEDGE, SKILLS, and ABILITIES
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High degree of integrity and compliance
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Ability to build and maintain customer focused relationships with internal and external customers; seeks to understand the caller’s needs and provide timely response and assistance
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Self-awareness; ability to assess, weigh and manage risk in the face of uncertainty
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Ability to communicate effectively and to handle multiple tasks simultaneously.
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Understand computers and utilize technology to improve work processes
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Ability to use office software to create, format and edit documents and presentations
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Ability to clearly understand and identify the customer in all business-related interactions both internally and externally
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Must demonstrate concern and take responsibility for customer inquiries
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Must be able to recognize and communicate options available to offer support and solutions
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Must consistently provide excellent customer service
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Thoroughness in task approach, follow-up & completion
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Exhibits excellence in all service-oriented requests through resolution
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Ability to exercise good judgment and decision making
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Ability to follow verbal and written instructions accurately
EDUCATION AND/OR EXPERIENCE
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Minimum of three (3) years high school education or general education equivalent
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Minimum one (1) year experience in a customer service position or related function
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Intermediate skills in using Microsoft Office and other technology
To learn more about our culture and campus, visit us at www.gwcca.org.
The Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.