Job Title: Customer Service Representative
Location: Burbank, California
Company: Kapi Residences
About Kapi:
Kapi Residences is a student and intern housing company that provides top-of-the-line, community-oriented residential services to students, interns, education institutions, and property owners. Our mission is to create off-campus housing communities for students to study, socialize, and most importantly thrive. From start to finish, we combine the human touch of our engaged Kapi team and a streamlined online application and resident management system. Kapi Residences works with students, whether they are looking for housing for the academic year or during a summer internship. Universities and community colleges to make sure they are providing the housing services they need to their students. Property owners, large and small, manage all aspects of the student housing interface in a seamless way.
Job Description:
Kapi Residences is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative for all our departments, you will be the first point of contact for our residents, addressing their inquiries and providing exceptional support to ensure their satisfaction.
Key Responsibilities:
- Answer Customer Inquiries: Respond to customer service-related calls regarding parking, move-in times, move-out times, and other general inquiries.
- Maintenance Requests: Handle and process maintenance requests through the AppFolio software program, ensuring prompt and efficient resolution of issues within the units.
- Package and Delivery Management: Manage package codes and deliveries, ensuring residents receive their packages in a timely manner.
- Occupancy Forms: Send and process occupancy forms to and from tenants, maintaining accurate records and documentation.
- Documentation and Record Keeping: Maintain detailed and accurate records of all interactions, requests, and resolutions.
- Customer Service Excellence: Provide friendly, professional, and efficient service to all residents, fostering a positive living environment.
- Fostering an on-going positive relationship with residents and deliver exceptional customer service to ensure the maximum number of lease renewals
- Develop and maintain positive tenant relations by promptly responding when necessary (in person, by phone, or e-mail) to address tenant concerns and requests for property services.
- Support move-in and move-out activities, including scheduling, organizing and conducting apartment orientation and facilitating move-in and move-outs throughout the year.
- Support apartment turnover and prepare apartments for students and tenants to move in
- Constantly look for cost optimization and efficiency initiatives within the operations and customer service and demonstrate tangible efficiency results Ensure data integrity on property management software through ongoing audits
- Other related tasks are assigned by senior management in the assigned region.
Required Skills and Experience:
- At least one year customer services, front office, administrative support experience in related field;
- Attention to Detail: Must possess a high level of attention to detail to ensure accuracy in all tasks and documentation.
- Fast-Paced Environment: Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Computer Proficiency: Comfortable sitting in front of a computer screen for long periods and proficient in using computer systems and software for data entry and record keeping.
- Communication Skills: Excellent English verbal and written communication skills to effectively interact with residents and team members.
- Problem-Solving Skills: Strong problem-solving skills to address and resolve resident issues promptly and effectively.
- Customer Focus: A genuine desire to assist and support residents, ensuring a positive experience with Kapi Residences.
Preferred Qualifications:
- Previous experience in customer service or a similar role.
- Familiarity with student housing operations is a plus.
- Experience with maintenance request management systems.
- Experience in using Google Sheets, and Gmail services, and training on Asana, Sortly, and AppFolio property management software.
Job Type: Full-time
Pay: $20.59 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Property management: 1 year (Required)
- hospitality: 1 year (Preferred)
Ability to Commute:
- Los Angeles, CA 90068 (Required)
Ability to Relocate:
- Los Angeles, CA 90068: Relocate before starting work (Required)
Work Location: In person