Job Description:
The Field Service Technician (FST) is a Cambria ambassador of service who is responsible for conducting site visits to our residential and commercial clients, providing excellent service by assessing customer concerns and facilitating on site resolution leveraging finishing techniques.
Essential Duties & Responsibilities:
- Travel to customer sites to evaluate product concerns reported by end users or business partners and conduct a detailed review while also communicating with the customer.
- Provide outstanding customer service by being courteous, professional and responsive. This includes timely arrival of the scheduled visit, appropriate on site conduct and communication with the customer, and ensuring the work area is clean and free of debris during and at the completion of the site visit.
- Inspect and follow the established processes, addressing minor concerns by using appropriate finishing, polishing or cleaning techniques to mitigate and resolve the concerns.
- Document on site findings and take photographs that show the before, during and after.
- Partner and communicate effectively with the Regional Product Representative about the site visit and product findings and escalate major concerns quickly and clearly.
- Adhere to all safety policies utilizing the appropriate personal protective equipment (PPE) on the job site.
- Perform other ad-hoc projects and duties as assigned by management.
Qualifications & Skills:
- Strong customer service skills with the ability to build rapport and effectively communicate with clients
- Excellent problem-solving and critical thinking skills
- Strong attention to detail and a commitment to quality workmanship
- Accurate color perception required
- Ability to operate various power tools safely and efficiently
- Exceptional interpersonal, verbal, and written communication skills
- Ability to stay calm and articulate clearly during high stress situations
- Valid Driver’s License, will require motor vehicle background check
- Professional appearance and demeanor is required
Minimum Requirements:
Education: High School diploma or equivalent
Experience: 1-year experience in a field service or trade position
Systems: Ability to read technical drawings/documents and experience using Google Suites and Iphone to document and capture information. Familiarity with CRM systems is a plus.
Training: Hands on training is required for this role. Travel to Minnesota and other markets is required as well as some training in the local market.
Additional Requirements:
Travel Requirements: This role requires daily local travel as well as overnight travel on a bi-monthly basis to other markets dependent upon the needs of the business.
Managerial Requirements: None
Physical Requirements: Ability to lift up to 50 pounds daily, drive for long periods of time. Must be able to stand, bend and twist while performing service work.
This position will be provided with a company vehicle, based on fleet availability, or mileage reimbursement in lieu.
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CambriaCares
is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas—philanthropy, our people, and the planet—we’re doing just that.
For additional company information, please visit www.CambriaUSA.com
Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.
We are an equal opportunity employer.
Applicant Rights Under Federal Employment Law: FMLA
, EEO
, EPPA
M/W/VET/DISABLED
Job Type: Full-time
Pay: $23.66 - $28.49 per hour
Work Location: On the road