New Source Medical is focused on improving patient outcomes across the entire continuum of care by providing healthcare equipment solutions. New Source offers a comprehensive suite of therapeutic support surfaces, bariatric products; negative pressure wound therapy, and other durable medical equipment products for short-term and long-term equipment rentals to healthcare facilities.
Customer Service Representative on the east side of Louisville. Must have a flexible schedule to be able to take on-call phone calls on weekends and evenings on a rotational basis for extra pay.
Essential Job Functions:
· Answers multi-line telephone promptly and courteously; actively listens and builds rapport with employees and customers.
· Quickly understands and analyzes customer needs to resolve or escalate to the appropriate party.
· Responsible for general order intake process & accurate/efficient data entry into dispatch database system.
· Maintains knowledge regarding product details and descriptions to be able to assist customers with equipment options.
· Works in conjunction with multiple parties to resolve issues; properly adjusts accounts for accurate patient data.
· Conducts daily touch base calls with Operations staff to follow up on any issues from the previous evening and for general updates, if needed.
Qualifications:
· Associates Degree preferred.
· 3+ years of experience in customer service environment with data entry responsibilities.
· Must have initiative to do necessary follow up, fact find and strive to resolve issues in a timely manner.
· Ability to work both independently and as a team.
· Exceptional written and verbal communication skills including proper grammar and telephone etiquette.
· Must possess ability to deal with challenges cheerfully, tactfully and professionally with both internal and external customers.
· Demonstrated problem-solving ability with strong organizational & time management skills.
· Proficient with Microsoft Office products.
· Ability to work within and between multiple systems at one time, utilizing multiple computer screens.
· Detail oriented and accurate.
· Must be able to work flexible schedule with fluctuating start and end times and be on call rotationally on weekends and evenings.
· Prolonged sitting and repetitive motions performed.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Work Location: In person