Atlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our Service Division and have openings. Locations include Mercer and surrounding counties.
We are looking for motivated hands-on Field Service Technician(s), the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Must have own vehicle. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.
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Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
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Manage and maintain a highly accurate parts inventory via handheld device
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Receive, prioritize and accurately close service calls via handheld device
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Assist with equipment installations as needed
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Keep current with new technology through off-site manufacturer's classes and online training
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Communicate equipment problems and solutions to fellow technicians
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Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming
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A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
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Computer literate and basic knowledge of networking
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Electronic & mechanical experience/aptitude
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Experience working on digital copiers and/or laser printers (Konica Minolta, HP experience is a plus)
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Valid driver's license with an excellent driving record and reliable transportation
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Professional appearance and manner skills
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Customer service oriented
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Excellent communication skills
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Able to work independently, under pressure at customer sites and to accept direction on given assignments
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Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
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Team player, reliable, punctual and possessing a positive attitude
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Driving knowledge of Mercer and surrounding counties.
Benefits
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Competitive Salary (based on experience)
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Cell Phone
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Mileage Reimbursement
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Paid Holiday, Vacation and Sick Time