Description
Position Title:
Program Management Specialist III (STS Technical Program Manager)
Class/Group:
1672/B27
Military Occupation Specialty Code:
N/A
Fair Labor Standards Act Status:
Exempt
Number of Vacancies:
1
Division/Section:
Chief Operations Office / Shared Technology Services (STS) Vendor Management
Salary Range:
$8500.00 - $9583.33 / monthly
Duration:
Regular
Hours Worked Weekly:
40
Work Schedule:
This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.
Travel:
Occasional
Agency Address:
300 W. 15th Street, Austin, TX 78701
Work Address:
9500 Metric Blvd, Austin, TX 78758
Web site:
https://dir.texas.gov/
Refer Inquiries to:
People and Culture Office
Telephone:
(512) 463-5920 or (512) 475-4957
How To Apply:
- Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
- You must create a CAPPS Career Section candidate profile or be logged in to apply.
- Update your profile and apply for the job by navigating through the pages and steps.
- Once ready, select “Submit” on the “Review and Submit” page.
Special Instructions:
- Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.
- Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.
Interview Place/Time:
Candidates will be notified for appointments as determined by the selection committee.
Selective Service Registration:
Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H-1B Visa Sponsorship:
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer
The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.
What We Do
The Texas Department of Information Resources is the state agency charged with protecting the state’s data and critical technology infrastructure, managing a multi-billion-dollar cooperative contracts program, and providing strategic technology leadership, solutions, and innovation to all levels of Texas government. DIR is a fast-paced and collaborative environment with highly motivated and engaged employees dedicated to achieving the best value for the state.
We leverage the buying power of the state of Texas by combining our customer’s IT demand into managed service contracts which are shared jointly by customers. Sharing technology services allows us to offer state-of-the-art technologies and managed services to meet the State’s technology goals at volume-discounted rates. DIR contracts with multiple best-in-breed technology vendors, leveraging a Multi-Sourcing Services Integrator (MSI) to provide a single service delivery model for all customers across all vendors. Our shared services model increases service quality for customers through a plug-and-play operating model enabled by standardized processes and tools and reduces statewide costs for shared technology services.
The mission of the Department of Information Resources’ (DIR) Shared Technology Services (STS) Vendor Management Office (VMO) is to:
- Achieve the objectives outlined in DIR’s sourcing strategy,
- Achieve the business value vendors promise during the procurement, such as ongoing service evolution and continuous improvement, and
- Provide a unified approach and consistent messaging to vendors across all DIR Stakeholders.
So that:
- Customer demand and satisfaction are met,
- Risks to DIR and the STS program are managed, and
- Contract, legal and financial compliance are met.
The individual in this role performs highly complex (senior level) program management specialist work. Work is performed under the limited supervision of the Director of STS Vendor Management with considerable latitude for use of initiative and independent judgment.
Position Summary
The ideal candidate will have the ability to highlight their strengths in the following functions:
- Provides program oversight, guidance, and application architecture expertise to evaluate performance of application development and maintenance services offered through the STS program.
- Leads application related strategy management, service evolution, and technology planning initiatives.
- Oversees the use of application security development methodologies to ensure the STS program services meet DIRs high security standards.
- Assists in reviewing and approving Service Management Manual (SMM) technical documents and customer requested technology exceptions to standards.
- Assists in providing technical consultation to STS vendor managers and STS Project Engineering staff to address technical performance and process issues, advise on deliverables, evaluate, and direct Service Level Improvement Plans.
- Assists in resolving customer escalations on technology issues or problems. Processes customer submitted technical exception requests.
- Provides technical expertise in developing RFO scope of work, evaluating proposals, and implementing new contracts throughout the STS procurement process.
- Performs other work-related duties as assigned.