About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
Peraton has an immediate need for a System Engineer in Washington, DC. Peraton is currently conducting interviews to make offers for an exciting new customer, the Department of Labor (DOL). Candidates with a current Public Trust clearance, and all other qualified personnel are encouraged to apply for immediate consideration.
Provide support for Desktop workstation systems in a Microsoft Windows based shop. Perform imaging and related activities. Using good verbal and written communication skills, interacts well with end users and peers to support Desktop services for onsite and remote users.
This position is located on-site in the Washington, DC area.
Qualifications
Basic Qualifications:
- 0 to 2 years with BS/BA degree or 4 years' experience with no degree
- Repair Dell Laptops/Desktops and MS Surface Pro's under warranty
- Experience working with various computer systems such as but not limited to Dell, HP, and Microsoft brands.
- U.S Citizen with an Active Public Trust or the ability to obtain a clearance.
Preferred Qualifications:
- Experience with operating systems - Windows 10.
- Able to support updates to operating systems based on needs and security, and system that require support for future operating systems, including potentially the use of non-Microsoft Operating System devices.
- Able to install system images.
- ITIL v3 Foundation Level certification a plus.
- Knowledge in using Service Now
- Ensure tickets are accurately documented and resolved in a timely manner, Responsible for updating Asset detail/location/user assignment in Service Now
- Basic knowledge in SCCM
- Familiar with imaging and installation of apps
- Conduct on-site repairs for internal customers in a Windows environment
- Troubleshooting to diagnose issues; replace/swap out equipment
- System imaging and deployment, refresh and upgrade
- Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Repair Dell Laptops/Desktops and MS Surface Pro's under warranty
- Qualified candidates will have top notch customer service skills and excellent organizational skills. Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops), refresh, upgrade and deployment projects as well as excellent customer service skills in a corporate environment.
- Experience with Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
Target Salary Range
$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
- Paid Time-Off and Holidays
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Paid Parental Leave
- Additional Benefits
- Medical, Dental, & Vision Care