Position: Help Desk Technician (Tier 2)
Department: IT/Administration
Status: Full Time (non-exempt)
Schedule: Schedule to be determined to meet department needs. Occasional nights and weekends may be required.
Delta Consulting Group (Delta), a prominent consulting firm specializing in dispute resolution, project advisory, and risk mitigation, is actively looking for a highly motivated, talented, and detail-oriented Help Desk Technician (Tier 2) with a background in supporting professional services firms. This position is primarily based in Woodbridge, VA, but we offer hybrid work options for added flexibility.
As a Help Desk Technician (Tier 2), you will play a pivotal role in providing dedicated support to our employees located around the world. Your primary responsibilities will include maintaining and monitoring end-user workstations and ensuring optimal productivity on our local area network. You will also be responsible for offering support on all company-supported applications, troubleshooting computer problems, identifying their source, and providing guidance on appropriate actions. Additionally, you will perform a variety of tasks such as maintenance, software installation, end-user support, and training to ensure that end-user workstations and network performance align with company and user requirements.
In this role, you will have the opportunity to tackle complex technical challenges and deliver high-quality IT support services. Your expertise in industry standards and advanced technologies will be instrumental in maintaining and enhancing our IT infrastructure.
Primary duties include:
- Advanced Technical Support: Provide expert-level support for complex technical issues, specializing in Cisco Meraki, CATO Networks, VMWARE, Cisco DUO, Microsoft Azure, Active Directory, and Teams Telephony.
- Network and System Maintenance: Administer TCP/IP-based LANs, focusing on the integration of Cisco Meraki and CATO Networks. Manage VMWARE virtual environments and optimize performance.
- Software and Hardware Management: Lead installations and upgrades of software and hardware, ensuring compatibility and security with Cisco DUO, Adobe, Microsoft Azure, Active Directory, and Teams Telephony.
- Security and Compliance Expertise: Apply hands-on experience with SOC 2, CMMC, PCI, NIST frameworks, and manage network security with Cisco Meraki. Maintain compliance with Microsoft Azure and Active Directory standards and manage Teams Telephony setups.
- User Training and Documentation: Develop and conduct user training sessions on systems and applications, focusing on Cisco Meraki, CATO Networks, VMWARE, Cisco DUO, Microsoft Azure, Active Directory, and Teams Telephony. Maintain detailed IT procedure documentation.
- Collaborative Problem-Solving: Collaborate with IT and other departments to resolve IT issues effectively and engage in strategic technology infrastructure projects.
The candidate must possess an ability to:
- Proficiently administer Microsoft operating systems and Office 365 environments
- Proactively identify and address security vulnerabilities
- Quickly learn, multitask effectively, and retain detailed information
- Thrive in high-pressure situations, maintaining professionalism, meeting deadlines, and ensuring the highest level of client satisfaction while resolving issues promptly
- Demonstrate both independent and teamwork capabilities
- Exhibit reliability in terms of attendance and punctuality
- Successfully handle routine day-to-day tasks as well as complex technical issues independently, taking ownership without constant direct supervision
- Conduct self-reviews to ensure completeness and accuracy
- Perform additional duties as assigned
Requirements:
- A minimum of 5 years of experience in help desk or technical support roles, demonstrating extensive knowledge of Cisco Meraki, CATO Networks, VMWARE, Cisco DUO, Microsoft Azure, Active Directory, and Teams Telephony
- Proficiency in both Windows and Apple operating systems, networking, and a variety of software applications
- Expertise in network security, including hands-on experience with managing firewalls, VPNs, and Cisco DUO
- Practical experience with SOC 2, CMMC, PCI, and NIST standards
- Excellent communication skills, along with the ability to explain technical concepts to non-technical users
- A problem-solving mindset accompanied by strong analytical and organizational skills
- Ability to maintain the confidentiality of information being processed, stored, or accessed by end-users
- Ability to communicate technical information to nontechnical personnel
- Experience working with senior level executives
- Eligibility to work for any employer in the United States
Education/Certifications
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
- A+ and/or MCP (Microsoft Certified Professional) certification highly desired
If you are a proactive and skilled Help Desk Technician (Tier 2) with a passion for technology and a dedication to providing exceptional support, we encourage you to apply. Join our dynamic team at Delta Consulting Group and help us drive excellence in IT support while contributing to the success of our clients worldwide.
As a Delta employee, you will be able to learn, lead, serve and be recognized for your contributions. Individuals who thrive at Delta are motivated, talented, serious, and diligent and want to join and remain a part of a winning team. Our goal is to provide rewarding career opportunities and invest in the success of our employees. We offer opportunities for career advancement and continued education, a great employee benefits package, and a relaxed work environment.
About Delta Consulting Group
For over 20 years, Delta Consulting Group has provided project advisory, investigations, risk mitigation, and dispute resolution services to our clients around the world. We have worked with the most prominent global law firms and numerous Fortune 500 companies in over 75 countries. Our multi-disciplined professionals in engineering, accounting, finance, economics, fraud, construction, project management, and litigation support, deliver independent strategic advice to resolve our client’s most difficult situations.
A defining feature of Delta Consulting Group it that it is a 100% employee-owned company. This means the work product of Delta reflects those who make it possible! Delta's professionals are motivated by passion, participation, inclusion, value, trust, equity, and fairness. At Delta Consulting Group, the employees care deeply about providing each client with quality work. After 20 years, Delta Consulting Group’s employees continue to stay committed to transparency and dedicated to “Making the Difference" every day for their clients and colleagues.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Experience level:
Schedule:
Work Location: Hybrid remote in Woodbridge, VA 22192